Manager Customer Service

Lenard Earl Jamison

**** ****** **. *.

Jacksonville FL 32219

Cell Phone: 904-***-****

E-mail: **************@*******.***

Objective:

To acquire stable employment, (Salary negotiable) seeking challenges and opportunity to learn, grow, improve, enrich and enhance my career and life experiences, to provide support and achieve acknowledged objectives as set by management. Desire medical as well as annual leave benefits requested.

Education

Florida State College of Jacksonville: Have four classes left before completing AS degree in Accounting Technology Degree (AS)

Skills: Proficient with Excel, Word and access, acquainted with PowerPoint and PageMaker. Class in electronic ledger posting using Peachtree Complete Accounting 2008,

Certifications:

•Accounting Tech Manager

•Accounting Tech Specialist

•Accounting Tech operations

(All Certifications received from Fl State College on Dec. 2008 and Aug. 2009)

Experience

Trusted Hands

Position: Cleaner

Jacksonville FL

Davis St.

Duties Maintain cleaning and janitorial requirements of local Wachovia Banks in the evening. Vacuum; maintain bathrooms, kitchens and lobbies. Typical cleaning duties

Work Source (Gateway location)

Position: Veterans Rep Assistant

Duties: Worked with veterans in job search efforts. Implemented new client/ veteran files, entered data and maintained files. Initiated job searches and performed group mailings and mail merges informing veterans of job fairs and other opportunities for employment, performed out bound calls requesting information needed to update veteran’s files as well as providing information needed to obtain stable employment. Created databases and performed 90 day maintenance on all files. Conducted numerous call campaigns to inform veteran of any benefit that agency had to offer or refer.

Kelly Temporary Services (Atlanta GA)

Position: Commercial Collector/Account Manager

Duties: Managed past due commercial accounts. Discovered past due invoices and accounts, initiated contact with customer, and mediated resolution thru collection efforts, account research, applying misapplied payments, locating lost checks and directing found monies appropriately, balanced accounts performed customer service in Call center environment, both inbound and outbound calls. Created charts, data bases, spread sheets, pivot tables and graphs using excel, word and access, Performed extensive file management using electronic media as well as traditional filing methods.

G.E. Capital, Atlanta GA Position: Commercial Collector/Account Manager

Duties: Tracked commercial accounts and past due invoices, resolved all past due. Contacted customer and mediated on behalf of employer as well as assisting customers with account resolution. Designed pivot tables and graphs reflecting progress of monies collected or not collected. Discovered monies posted in error, balanced accounts, applied debits and credits as needed. Call center environment, inbound and outbound as well as entering any new information regarding account. Account research frequently utilized.

Software: American Management systems and GE-COM systems.

Serenity House of Volusia County (Daytona Beach FL)

Position: Counselor in Training/Case manager

Duties: Assisted counselors with client tracking and file management. Assisted and presented classes oriented toward job placement and client education relative to the dangers and issues commonly related with substance abuse and sexual misconduct. Conducted interviews to determine/and or assist with client/potential client’s eligibility for programs that might assist with housing, food, clothing, healthcare, and other needed resources, mediated with courts and other legal agencies in an effort to track and provide client with statuses of probation and opportunities offered via agency and agency referrals.

U. S. Postal Service (Jacksonville FL)

Position: Multi Position Letter Sorting Machine Operator

Duties: Included sorting mail using letter sorting machine, and manually. Performed dispatches and Kept records on dispatches done. Performed quality control to identify mistakes in keying or sorting, made corrections as needed.

US Army:

Duties: Radio Teletype Operator, Sent and Received communications traffic for command centers, maintained all radio equipment in an inspection ready condition. Performed mobile/tactical operations as well, and managed teams while in control of entire radio teletype networks. On several occasions I was in charge of teams and nets than provided 100% communications during entire operations.

References provided upon request.

Please use e-mail as point of contact

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