Customer Service Quality Control
Resume:
MARK PIPKIN
******.*****@*****.***
**** ******** ***** **, *******, GA 30566
GRAPHIC DESIGNER
Talented, innovative, and quality-oriented Graphic Designer with exceptional work ethic and 10+ years’ experience in creating highly effective print and digital advertisements. Excel in both team member and independent roles and thrive in fast-paced, deadline-driven environments. Proven ability to drive projects from inception to completion and accurately interpret the voice of the customer through creative insight and technical acumen. Continually search for ways to boost productivity, reduce costs, and increase efficiency. Portfolio available at HYPERLINK "http://pipkinmarkk.webs.com/" http://pipkinmarkk.webs.com/.
Concept Development • Quality Control • Resource Allocation • Project Management • Editing & Proofreading
Content Management • Customer Service & Satisfaction • Production Planning • Process Improvement
TECHNICAL SKILLS
Mac & PC OS • Adobe Photoshop, Illustrator, InDesign • QuarkXPress • FreeHand
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
AT&T Publishing – Troy, MI 2001 to 2011
Graphic Compositor
Originally contracted to AT&T Publishing by Gonzalez Engineering on on-call basis to support heavy workload; hired full-time within 6 months based on excellent performance and design expertise. Created new and revised existing Yellow Pages ads for customers in Indiana, Michigan, Ohio, and Wisconsin. Delivered top-quality designs for diverse companies including luxury car dealerships, construction firms, locksmiths, spas, and travel agencies. Carefully reviewed each piece for accuracy, specifically addresses, phone numbers, and website URLs. Maintained strict compliance with both internal and external specifications and standards.
Achieved highest possible quality ranking (5 out of 5) between 2009 and 2011; averaged 99.44% accuracy rate and reported zero customer complaints.
Selected out of 30 team members to serve on special task force charged with launching PPC department; analyzed ad content and photos to determine areas of improvement and deliver more dynamic and innovative material for customers’ ads that were previously ineffective in the marketplace.
Appointed to complete key projects including Front-Of-Book and WLog assignments.
Recognized for exceptional attendance throughout 10-year tenure, recording no sick days.
Bilbey Publications – Vassar, MI 2000
Junior Graphic Designer
Developed content for The Real Estate Book and related website advertising homes throughout Michigan. Entered property data and edited photos for optimal use of allocated space.
EDUCATION & MILITARY SERVICE
BAA in Graphic Design, Central Michigan University, Mount Pleasant, MI
Golden Key Honor Society, Dean’s List, President & Sergeant at Arms – Alpha Phi Omega
Certificate in Architectural Drafting, Phoenix Institute of Technology, Phoenix, AZ
Fire Direction Controlman, Sergeant, US Marine Corps, Camp Lejeune, NC
5 Years’ Service, Honorably Discharged
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