Customer Service Administrative Assistant

Objective

To gain an entry level IT position to gain hands on experience in the IT field

Profile

Motivated, personable professional who seeks to succeed in the IT field. Talent and drive for mastering any task put in front of me. Completing Bachelors degree in IT and gaining as much knowledge about my intended field by studying and getting certifications. Currently hold Network+ certification. Team player, flexible, competent, work well alone or in a group.

Skills Summary

General Office Skills

Customer Service

Network+ Certified

Security + Certified

Weapons M-4, M-16, M-203, 9mm, Glock, .38 Caliber

Law Enforcement

Professional Experience

SECURITY( WACKENHUT SECURITY INC.)

CUSTOM PROTECTION OFFICER MANASSAS, VIRGINIA 2009-PRESENT

Conduct armed interior and exterior foot patrols at a government facility.

Control access and exit based on the SOP (Standard Operating Procedures).

Monitor alarm systems and handles response to alarms.

Compose reports and deter criminal activity and misconduct.

Perform other duties as specified in the SOP.

BANK PROTECTION OFFICER VARIOUS LOCATIONS, VIRGINA 2009

• Conducted armed static post in front of various Bank of America Banks.

• Detected and Deterred criminal activity and misconduct.

• Compose reports

• Performed other duties as specified in the SOP

CUSTOM PROTECTION OFFICER MANHATTAN, NEW YORK 2008-2009

• Conducted unarmed interior foot patrol at the Bank of America corporate office building.

• Controlled access and exit.

• Monitored CCTV and alarms systems.

• Composed reports and deterred criminal activity and misconduct.

• Supervised 16 Custom Protection Officers

LAW ENFORCEMENT (UNITED STATES AIR FORCE 3P051)

SECURITY FORCES INSTRUCTOR/ADMINISTRATIVE ASSISTANT EIELSON AFB, AK 2006-2007

• Developed and implemented unit training plans supporting security, police services, and base defense operations for a 162- person security forces squadron

• Identified training deficiencies ad implemented corrective actions to meet unit training objectives

• Coordinated, instructed, and facilitated resource augmentation requires with operation flights involvoing 39 wing personnel

• Supervised personnel completing distance learning instruction.

• Coordinated program requirements with unit education training manager and provided phase 1 training to all newly assigned personnel and ancillary training to all unit personnel

Professional Experience, continued

SECURITY FORCES RESPONSE FORCE RECON MEMBER CAMP BUCCA, IRAQ 2005-2006

Squad member for integral part of platoons mission.

Performed hasty vehicle checks at various Iraqi checkpoints.

Confiscated over 40 weapons and ammunitions and pursued criminal and insurgent activities by securing arms, money, and personnel with false identification papers.

Responsible for identifying unexploded devices and securing the scene for explosive ordinace disposal teams (EOD)

SECURITY FORCES ARMORER EIELSON AFB, AK 2005

• Ensured the security forces information management system (SFMIS) is updated with weapons qualifications and privately owned weapons data to include weapon checkout history.

• Inspected unit weapons upon turn in for cleanliness and serviceability

• Conducted a 100% inventory for all weapons and ammunition and was responsible for unit’s armory operation supporting 162-personnel

SECURITY FORCES MEMBER 3P051 EIELSON AFB, AK 2004-2005

• Provided public safety by moaintaing order, responding to emergencies, protecting personnel and property, enforcing motor vehicle and criminal laws ad promoting good community relations

• Identified, pursued, and arrested suspects ad perpertrators of crimal acts

• Recorded facts to prepare reports that documented incidents and activities

• Rendered aid to accident victims ad other persons requiring first aid for physical injuries

• Patrolled specific area on foot, including ATV’s and snowmobiles responding promptly to calls for assistance

• Monitiored, noted, reported and investigated suspicious persons and situations, safety hazards and unusual and illegal activity in patrol area.

• Investigated traffic incidents and other incidents to determine causes and to determine if a crime had been commited.

Education

MONROE COLLEGE BRONX, NY

Bachelors of Information Technology Graduate December 2011

GPA: 3.1/4.0

(Four-year advanced degree requiring 30-34 credit hrs. per quarter.)

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