Customer Service Management

I am a recent graduate of the University of North Carolina Charlotte with a Bachelor of Arts in English. I have several years experience as a technical and data analyst. I have strong experience interfacing Excel and Access including the creation of queries and custom reporting. My duties included detailed data analysis and accounting. In addition to my background as a technical analyst, I also have customer service, accounting, and office administration experience.

Technical Profile:

Business Tools: Excel, Access, Word, PowerPoint

Development Tools: SQL, HTML, JavaScript, CSS

Technical Analyst Skills:

Created and maintained complex Excel spreadsheets

Designed reports for use by senior leadership

Performed detailed data analysis and information gathering

Strong experience in multi-discipline department coordination

Access query design

Accounting Skills:

Account management using Jenzabar

Account audit reporting using Infomaker, Excel and Access

Accounts payable and receivable

Payroll and tax oversight

General ledger accounting

Office Administration Skills:

Corporate communications

Inventory management

Daily operations management

Education:

Bachelor of Arts in English

University of North Carolina at Charlotte, Charlotte NC

2010-2012

Work History:

Bookseller

Barnes and Noble – Charlotte, NC 2011

Barnes and Noble is the largest bookseller in the country. While at Barnes and Noble, I worked as a part-time bookseller in the customer service department.

Projects and Responsibilities:

Customer service

Inventory stocking

Register sales

Technical Analyst

Accountemps - Charlotte, NC 2010

Accountemps is a national recruiting and staff management firm. While working for Accountemps, I was a contract data analyst for Ross Distribution involved with the design and maintenance of logistic data management.

Projects and Responsibilities:

Spreadsheet management

Gap analysis

Logistic reporting

Query design

Technical Analyst

Queens University of Charlotte – Charlotte, NC 2006-2009

Queens University is a private masters level university. I worked for Queens University as a technical analyst and accounts receivable clerk. I created custom accounting tools and also performed analysis reporting for senior leadership.

Projects and Responsibilities:

Financial reporting and analysis

Gap analysis

Logistic reporting

Query design

Accounting

Office Administrator

Pugh Furniture – Charleston, WV 2005-2006

Pugh Furniture is a privately owned furniture seller. I was the company's office administrator of daily business operations.

Projects and Responsibilities:

Accounts payable and receivable

Business communications

Inventory management

Payroll and tax processing

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