Customer Service Representative
Resume:
Philadelphia, PA *****
***************@*****.***
Objective: A position where my skills and experience can be utilized to meet and exceed company goals and expectations
Professional Experience
City of Philadelphia 311 Contact Center August 2011-Current
Call Center Representative
• Following up with outgoing calls to local and government businesses
• Routing or directing calls to appropriate departments
• Insuring customer satisfaction
Oak Restaurant/Taco Bell, Wayne, PA August 2010- August 2011
Customer Service Representative
• Greeted customers entering facility or ordering items from the drive thru window
• Stocked and restocked food items and products
A. Pomerantz & Company, Philadelphia, PA December 2009 – June 2010
Customer Service Representative
• Created quotes for services to current and prospective clients over the telephone
• Answered telephone calls, directed calls to extensions and took detailed messages
• Entered orders into data base for billing and tax purposes
• Experience in a call center environment
• Knowledge of Microsoft office and Heberg systems
• Researched and assisted callers on issues regarding insurance products, policies and procedures, claims processing and provider information
• Assisted callers through investigation and research of product office furniture receivables and medical policies
• Prepared and forwarded requests to operating areas and utilized appropriate follow-up tolls to ensure requests are brought to a 100% customer satisfaction resolution
• Documented summaries of calls, tracks call trends, maintain phone logs and responded with follow-up information using all available resources
• Investigated documents and resolved issues and forwarded complex issues to management for resolution
• Performed additional related duties as assigned
A. Pomerantz & Company, Philadelphia, PA June 2006 – March 2007
Receptionist
• Greeted visitors, answered multi phone lines and directed telephone calls
• Filed, copied and faxed important service and inventory information
• Received, disbursed and processed office correspondence and parcels
• Kept an accurate count of office inventory to facilitate ordering and bookkeeping
• Assisted in payroll department, distributing employees pay checks and pay stubs during pay periods
Education
John Bartram High School, Philadelphia, PA
Academic Studies
High School Diploma
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