Kim's resume

Objective

Accomplished service and sales representative with a record of success in building relationships with internal and external business partners. Demonstrated drive and enthusiasm.

Experience

Apple Computer October 2006 - present

Chat, sales and support. Provided online support in creating a complete computer solution for consumer and higher education staff and students. Provided initial support with troubleshooting and located appropriate support pages on site to assist customer. Ranked among the top 10 in the last quarter and continue to remain in the top to date.

Elk Grove Unified School District 2006 -

Substitute for various positions from yard duty supervision, clerical support in various school sites as well as main office to include, phone support, data entry, filing, general office work.

Irwin Home Equity 1998 - 2006

Underwrite correspondent loans up to $100k, including income, title and appraisal review. Worked independently with minimal supervision, relied on online resources and manuals for underwriting and exception guidelines in a constantly changing environment. Required to accurately complete five loan applications per day. Clear outstanding underwriting stipulations, verification of employment, title and appraisal review within company guidelines.

Providian Financial – customer service/loan processor 1996-1998

Mervyns - collector 1992-1995

Education

Heald Business College

A.A. Degree Business Administration

Professional License

California Department of Real Estate

Skills

Consistently maintained an excellent customer service rapport using courtesy, confidentiality and professionalism. Supported inbound calls in conjunction with sales, technical support, loan processing and loan underwriting. Handled multiple tasks simultaneously including loan application status, verification of employment, titles and appraisal reports. Prepared new loan applications with underwriting acceptability.

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