Customer Service Manager
Resume:
JENNY DE LA PAVA
786-***-**** (cell) ***********@*****.**
American Citizen.
French Native.
Profile
Highly motivated individual with excellent problem solving skills, along with
decision making, and leadership skills. Excellent at establishing strong rapport and
working relationships with customers. Fully prepared to undertake any new
responsibilities and projects of significant scale & challenge.
Special Skills
Hospitality business experienced.
Customer Service, Office Work, and Sales
Computer in Microsoft Office, Outlook, Excel, Word and Internet
Fluent in French, English and Fair understanding of Spanish
Self Motivated, Industrious, Fast Learner and High Creativity
Work Experience
September 2011 –November 2012
Le Bouchon de Saigon – Ho Chi Minh Vietnam South Asia
RESTAURANT MANAGER/ PARTNER/ CREATION OF RESTAURANT
Managing a high volume restaurant & improving all controllable costs thereby
maximising financial performance. Also responsible for effectively developing,
managing and leading the restaurant team to provide excellent service.
Duties:Ensuring the highest standards of food and beverage service.Keeping
control of food and labour costs.Ensuring Health & Safety and also hygiene
procedures & standards are maintained. Having an in-depth knowledge of all
menus.Responsible for recruiting, training & developing restaurant staff.Dealing
with and resolving customer complaints.Maximising all business opportunities to
drive sales.Communicating with the kitchen staff to ensure efficient food service.
Advising customers on wine selection.Liaising with the Head Chef to discuss and
develop the menu.Overseeing client bookings & reservations.Organising the daily
and weekly rotas for the Restaurant’s staff.Purchasing stock, supplies and
negotiating best prices with trade suppliers Ability to create a great atmosphere &
be a inspirational host.Monitoring sales and then writing informative reports for
the restaurant owners.
Mars 2010-OCTOBER 2011
Café Pastis,South Miami
Award “Best French restaurant” in South Miami
Server
April 2006-December 2009
MANDARIN ORIENTAL Hotel Group MIAMI,FL
5 Star Hotel Award-winning “Café Sambal” Miami Brickell, Florida
Server
Responsible for greeting and delivering adequate service to clients.
Provide excellent customer service to clients
Developed reoccurring clients
Managing a multi-line phone system, greeting and directing guests.
August 2004-June 2005 MIAMI,FL
ALTERNET INC.
Executive Administrative Assistant
Managing a multi-line phone system, filing, data entry,preparing,supporting office staff
Translations of important documents in English and Spanish
Follow-up with customer to ensure timely and accurate deliveries
- Provide excellent customer service by resolving customer problems / complaints
- Perform general office functions such as telephone support, handling mail, ordering supplies,
and maintaining files and records
Assist the General Manager in attaining projected growth and profitability through proper
planning and directing of resources
Bill paying, tracking and categorization of expenses
Create and maintain database and spreadsheet files
Work with company's technical support staff to ensure own as well as employer's computers,
phones, and all other communications facilities work effectively.
Filing, and maintain up to date filing lists
Order all office supplies quarterly or as needed-ensuring that home, office or temporary work
space have adequate supplies and communications facilities for employer to work effectively
Maintain accurate records of all storage facilities
Screen incoming calls and correspondence.
Sort mail daily.
Arrange complex and detailed travel plans and itineraries, compiling documents
for travel-related meetings
May 2001 to Mars 2005
LES HALLES RESTAURANT CORAL GABLES,FL
Server
Responsible for greeting and delivering adequate service to clients.
Handle multi-line phone system
Provide excellent customer service to clients, Developed reoccurring clients
September 2000-May 2001
NORTEL NETWORKS SOPHIA ANTIPOLIS France
Office Assistant
Provided technical and customer service support
Worked with European and Middle Eastern countries as an E.M.E.A agent
transferring computer related issues to engineers
Communicated effectively with individuals, teams to ensure high quality and
timely expedition of customer requests.
Effectively transferred misdirected customer request to an appropriate party.
Contributed ideas on ways to resolve problems to better serve the customers.
Provided product information and received customer information.
Maintained basic knowledge of products, pricing, promotions, procedures, and
other important issues through management communications, meetings, client
focus groups, and formal training.
1999 to 2000
TRANSGLOBO Marble and Granite MIAMI,FLORIDA
Office Assistant
Handled general office duties such as answering multi phone lines, mailing and
faxing.
Greeted customers
Organized office
Education
LYCEE AUDIBERTI, BACCALAUREAT ES, Antibes, France
1999-2000 FACULTE DE LANGUE in Nice, France
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