Customer Service Manager
Resume:
SUMMARY OF QUALIFICATIONS
**+ years of experience with advanced knowledge of Microsoft products such as Word, Excel, PowerPoint and Outlook; energetic team oriented management style; 10+ years exceptional leadership skills proven in civilian and military world; innovative thinker; proficient with Adobe PDF Professional and Adobe PhotoShop; knowledge of Apple/Mac Operating Systems and all Windows Operating Systems; familiarity with telecommunications and networking; strong problem-solving, analytical, written and verbal communication skills; excellent organizational and time management skills; excellent customer service skills; expert attention to detail; ability to work independently; and ability to handle multiple tasks under tight deadlines.
EMPLOYMENT
Stratus Technology Services, Shrewbury, NJ 12/2010 – 1/2011
Network Engineer
§ Replaced older 3Com equipment with new Cisco 3560X series switches.
§ Configured 66 Cisco switches and 24 autonomous wireless access points.
§ Prepared/assisted with cable management for 3000 ports.
Department of Commerce, Brooklyn, NY 1/2009 – 9/2010
Department Manager
§ Managed staff of 2515 employees
§ Audited, fingerprinted, and trained 5500 employees.
§ Supervised the work of office/field, ensured adherence to quality, and proper procedures.
§ Evaluated employees’ job performance and conduct, took personnel action as necessary.
§ Reviewed production, payroll, and shipping reports through spreadsheets analysis.
Adecco USA, New York, NY 3/2007 – 1/2008
Presentation Specialist
§ Completed documents submitted within tight time frames.
§ Quality checked preliminary and final proofs for errors and made corrections as necessary.
§ Created/modified documents with company logos, profile photos, and maps.
§ Imported elements to brand company products for sales and marketing.
T-Mobile, New York, NY 6/2004 – 3/2007
Manager, Retail Sales
§ Managed staff of 25 employees
§ Recruited/interviewed 1100 applicants, hired/trained 560 representatives
§ Maintained accurate inventory records, proper business files, and cash receipt controls.
§ Implemented corporate policies, procedures, and service standards.
§ Provided employees with guidance in handling complex problems, complaints or disputes.
§ Maintained low customer churn and high customer retention
§ Generated repeat business through successful client follow-up.
Staffmark Staffing, New York, NY 10/2000 – 9/2001
Presentations Specialist
§ Created pitch books, reports, and proposals with table of contents and exhibits.
§ Created slide presentations and screen shows with embedded charts and tables.
§ Formatted raw data in complex tables to create annotated price-volume charts.
§ Created, edited, and modified affiliated company logos, profile photos, and images.
§ Created complex organization and work-flow charts.
EDUCATION
John Jay College, New York, NY 6/2011
Major: Computer Information Systems, BS/Bachelor of Science
§ Phi Eta Sigma Honor Society, Dorothy and Solomon Bohigian Operations Research Award, GPA 3.4
MILITARY SERVICE
United States Marine Corps 1996 – 2004
Platoon Sergeant
§ Trained, evaluated, promoted and disciplined a platoon of 60 marines.
§ Administered tests, created exercises to identify individual performance distinctions.
§ Installed, configured, and maintained systems software, hardware, advanced LAN/WAN configuration, advanced communication planning, utilizing various tactical communication devices, and operated the Tactical Data Network Gateway
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