Customer Service Ms Office

Yoav A. Diamond

*** ********** *****, ****** *****, IL 60061 847-***-**** *******@***.***

Objective A position which will require me to apply my education and business experience to assist the company in the accomplishment of its goals.

Education University of Illinois Chicago, IL

January 2009 - Present

• Masters of Public Administration, MPA

Southern Illinois University Carbondale, IL

Fall 2004 – December 2008

• Bachelor of Liberal Arts Political Science – Public Administration, BA

• Bachelor of Liberal Arts History, BA

Computer Skills

Skills Software: MS Office (Word, Excel, PowerPoint, Outlook, Publisher), Adobe Photoshop, Adobe Acrobat 9 PDF Creator, Aurico Intranet

Operating Systems: Windows XP/NT/2000/Vista, Macintosh OS

• Highly developed written and oral communication skills.

• Self-motivated team player with strong interpersonal and organizational skills to meet deadlines.

• Able to manage multiple demands for commitment of time, energy and resources.

• Experience in using logic and reasoning to make sound judgment decisions.

Experience

Aurico – Researcher May 2010 - Present

Arlington Heights, IL

• Review job applications and research assigned employers to locate and contact appropriate sources to gather the required information

• Contact the proper sources to verify documented employment data and conduct interviews pertaining to job performance

• Create a comprehensive employment report in the proprietary database, paying close attention to detail and content

• Responsible for regularly completing a designated quota of assignments

• Regular interaction with the department team on status of reports and issues

• Adhere to confidentiality guidelines and legal compliance regulations as required

Wildfire – Server October 2010 – May 2011

Lincolnshire, IL

• Provided optimum customer service in an upscale restaurant and maintained a friendly work atmosphere.

• Train new wait-staff members in customer service skills, money transactions and conflict resolution.

Experience

(Continued)

Long Grove Village Tavern – Server 2007 - 2010

Long Grove, IL

• Provided optimum customer service and experience handling cash drawer.

• Worked closely with managers in daily duties such as inventory and reports.

Southern Illinois University – ACHIEVE Program 2005 - 2006 Carbondale, IL

• Used highly developed written and oral communication skills for students with disabilities to enable them to succeed in their studies.

Vernon Hills Park District – Camp Counselor Summer 2005 Vernon Hills, IL

• Developed and conducted comprehensive day-to-day plans.

• Researched possible off-camp field trips with outside companies.

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