Dottie Hamilton-Lopomo

Irondale, AL

256-***-****

mtoryq@r.postjobfree.com

SUMMARY

Highly experienced Manager and System Administrator with over 25 years as team lead to configure, update, troubleshoot supported servers, and staff. I have been responsible for writing user and system documentation along with doing security/disaster recovery along with HIPPA standards.

EXPERIENCE

CGI Consulting Troy, AL

IT Problem Manager

June 2011-November 2011

Collected knowledge to client to take over support of applications.

Resolved issues between staff and client.

Created training procedures and conducted training classes.

CED Mental Health Gadsden AL

IT Coordinator

May 2008-October 2010

Maintained 100+ users in 3 offices, hardware and software support, train users.

Supported and upgraded LWSI Essentia, Windows, Office multiply online applications with the state and federal government.

AS400 installed PTFs, OS upgrade, Documentation of server, HIPPA, security, disaster recovery, and user procedures/policies.

Support AS400, 100 PCs both Vista and XP, 3 Windows 2003 servers, TSI phone system and ADS security system.

Developed multi-year IT budget.

Participated in Strategic Plan developed for IT forecast, included plans to install new AS400, upgrade of LWSI software and install EMR.

Relocated data center to new building include working with vendors and approval of construction, electrical and security.

Member of numerous committees in the IT field and community.

Source One Consulting Hartford, CT

Manager of Vintela UNIX Conversion for IBM

June 2007-May 2008

• Led HP team for conversion to Vinita, using Authentication Service onto more than 1200 HP, SUN v 10 and Linux Red hat UNIX servers, add to Access Groups in Active Directories as needed..

• Created user IDs and trained end users on use on application, UNIX accounts.

• Wrote support documentation for Vintela UNIX team, Security team and Helpdesk.

• Troubleshoot server and user problems after software install

• Wrote scripts to automate the adding of users and software installs.

• Maintained Opsware and Citrix with new server information.

CDI Consulting Company Columbus, OH Team Lead for UNIX Security and Account Management for IBM May 2006-April 2007

• Support of over 260 standalone AIX v5.2, SUN and HP v11 UNIX servers, created, deleted and locked user accounts.

• Provided support for users have problems getting logged onto the server and password resets.

• Developed, tested and implemented the security policy and disaster recovery policy.

• Represented the UNIX team a GUI interface project to create needed accounts. I supplied the vendor what was developing the code with the details of how accounts were created on each server and wrote a script for them to be able to collect the list of accounts on the server without causing a security issue.

• Member of the Security team that reviewed user access to meet SOX requirements and assign requests.

CALLTECH Communication LLC Columbus, OH

DSL Technical Support and Training Lead

June 2005-May 2006

• Training of customer support agents.

• Prepared training materials and classes.

• Customer support for DSL installation and use.

Mercy Health Partners Cincinnati, OH System Programmer, UNIX, EMC, AND TIVOLI Supervisor

Dec 2001 - Feb 2004

Primary IT staff worked with hospitals to develop environment to meet the hospital needs, direct report to IT Director. Third level contact for user support, developed, tested and implemented the security policy and the disaster recovery policy, trained Helpdesk in Customer Support procedures Supported 1 AS400, 8 HP v10, 2 AIX, 1 SCO UNIX servers, 2 HP Superdomes, included instillation of Superdomes to support a hospital in Nashville, TN, 2 EMC Symms purchased, installed and supported. Project lead on the Tivoli conversion, included the installation and moved of servers from tape backups to Tivoli backups.

Headed team that moved a data center into a new building UNIX, Tivoli and EMC Storage. Worked with all parties who were involved in construction of data center as to the needs for the servers. Worked with the staff in Knoxville, TN to relocate that data center to Cincinnati, OH; all sites ran McKesson software.

Consultant (Insurance, utility companies) Columbus and Cincinnati, OH

UNIX System Administrator Supervisor

March 1996 to Jan 2001

Included SUN, HP and AIX servers, Oracle both to provide support and install the software, EMC and LANs. Developed, tested and implemented the security policy and the disaster recovery policy. Supported Checkpoint Firewall, users, monitored user security, system performance and capability and administered all servers with VERITAS File Manager, included troubleshooting and kernel tuning on servers and file management software. Prepared Project Plans and performed upgrade Oracle 7.0.2 to Oracle 8.0.6.

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Year 2000 Supervisor/UNIX System Administrator

Columbus, OH

Led a cross-functional team through the design and implementation of the Year 2000 Project included testing and upgrading. Daily support of SUN and HP servers, EMC storage, 345 UNIX, Novell and NT servers used VERITAS File Manager; included installed patches upgraded OSs. Scheduled and executed Y2K backups to have retention of 10 years, used Net Backup, included developed recovery plan of Net Backup tapes for legal team. Maintained HTML documents for the scheduling of date changes and backups for user reference.

Lead System Administration Columbus, OH

As a Lead Administrator was responsible for HP-UX 9.X and 10.X, Sun Solaris 2.X and AIX servers, user and system security, shell scripting, NIS configuration and management. The support of Unify and Oracle software and databases, worked with DBAs to installing and troubleshooting.

STATE of OHIO/ BWC Columbus, OH

Lead UNIX/WAN Administrator Feb. 1989 - March 1996

As UNIX/WAN Administrator designed and implemented the WAN between home office and 35 district offices included UNIX (NCR, SUN, and HP) servers, X25 switch, PCs and duel mainframes. Daily duties included provided user support one-on-one and phone to all offices, install, evaluate and update UNIX servers and PCs. WAN support included TCP/IP, routers, hubs and T1 lines; installation, troubleshooting for both hardware and software. Created and implemented security and disaster recovery plans in addition created and put in place a Help Desk for user support.

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