Administrative Assistant

Ana L. Soto

**** *. ****** *** ******* IL ****8

cell: 773-***-****

email: *********@*****.***

Objective

I am seeking a challenging position where I can utilize proven abilities as an Administrative Assistant.

Professional Highlights

Administrative Assistant

·Clerical work: data entry, typing, filling, scanning, faxing and mailing information to clients.

·Receptionist: answer & screen all inbound calls, receive & distribute mail/packages.

·Sent out reminder notices to clients regarding there insurance.

·Processed client driver’s license history for verification of accidents and/or speeding violations.

·Received and processed payments.

·Answered questions and gave quotes regarding insurance to clients and future prospects.

·Scheduled appoints for clients and future prospects.

·Inputted clients’ personal information into main database.

·Assisted human resource with new hire material and orientation.

·Logged in and processed mechanical, electrical, plumbing etc. shop drawings.

·Maintained and logged all incoming/outgoing documents.

·Ordered and maintained supplies.

·Created and maintained office services via excel spreadsheet.

·Edit specification documents.

·Update professional engineers résumés.

·Logged and archived outdated/finished projected documents.

Customer Service

·Focused on customers/clients needs, services and returns.

·Answered questions for clients regarding their insurance (claims/upgrades)

·Interpreter: assist Spanish speaking customers/clients.

Sales

·Cashier – opened and closed registers and counted out drawer.

·Floor sales – provided product information and excellent customer service.

·Inventory Management – made sure all items are stocked appropriately.

Problem Solving

·Able to resolve customer disputes.

·Ability to multi-task and able to work well under pressure.

·Willing to take initiative to complete projected accurately in a timely matter.

·Able to work well with others in the work place.

Skills

•Internet / Efficient MS Office •Copy / Scanner / Fax Machine

•MS Word, PowerPoint, Excel, Access •Register / Credit Card Machine

•Type – 40 WPM •Multi-Phone Lines / Notary Public

Employment History

Receptionist/Administrative Assistant (Temp.) Henneman Engineering, Chicago, IL 08/2009-Present

Administrative Assistant (Temp.) Atlantic Trust, Chicago, IL 01/2008-06/2009

Administrative Assistant/Proj. Support (FT) Primera Engineers, Chicago, IL 03/2006-12/2007

Receptionist/Administrative Assistant (PT) Kolpak & Lerner, Niles, IL 07/2004-01/2006

Cashier/Floor Associate (PT) Marshalls, Chicago, IL 09/2002-07/2004

Administrative Assistant (PT) Allstate Insurance, Chicago, IL 06/2001-09/2003

Education

Harold Washington College Lake Street, Chicago, IL 2006 – 2008

Wilbur Wright College Narragansett Ave., Chicago, IL 2002 - 2004

Languages

Bilingual: English/Spanish

References

Available upon request

Contact this candidate