Bilingual French/English admin

FLORENCE M. BEAUREDON

**** ***** ***** – Stone Mountain, GA 30088 Contact: 770-***-**** **********@*****.***

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Objective

To utilize excellent written and verbal skills, strong organizational and administrative skills and my international work experience in an administrative position.

Professional Work Experience

American Customer Service – Norcross, GA 2/2009-9/2009

Customer Service Representative

• High volume call center with technical support and warranty issues, placing and tracking orders for customers (taking credit card orders)

• Responding to customer’s issues in French and English

• Coordinated shipping with warehouse manager

• Keeping track of the inventory of replacement parts provided by various clients.

Invest-Québec – Quebec Government Office, Atlanta 9/2008-1/2009

Executive Assistant to the Director

• Organized executive meetings and created business presentations to support both domestic and international business operations.

• Coordinated daily activities, maintained calendar and files, filed expense reports and developed and maintained travel itineraries.

• Assisted the Director in business development opportunities to solicit potential American investors; provided research for convention and seminar support.

• Utilized bilingual skills to translate technical business information from English to French to support all organizational business opportunities.

American Customer Service – Norcross, GA 5/2007-9/2008

Customer Service Representative

• Direct phone-based customer interaction to answer and resolve a wide variety of inquiries

• Prioritized and organized work resulting in handling 100+ calls/cases per day which included the resolution of customer complaints and store management inquiries.

• Provided outstanding English and French technical support and warranty service translation assisting high-end clients such as Staples, Office Max, Wal-Mart, Home Depot, Lowes, and Target.

ELAN BEARNAIS PAU ORTHEZ: France Pro Basketball Team – Pau, France 3/1997-2/2005

Executive Assistant for Sports Director (Bilingual)

• Direct administrative assistant to the Sports Director and President responsible for coordinating and managing schedules, itineraries, press reviews and new client business opportunities.

• Responsible for all logistics (housing, transportation and family relocation) for NBA Basketball players signed by the France Basketball Association.

• Responsible for recruiting/drafting correspondence and communications.

• Responsible for official and unofficial events and visits.

• Coordinate team travel, accommodations, itineraries, events.

• Developed reports for the legal and financial departments on a weekly basis; maintained a backup database of all reports and files.

• Assist ticket manager for all events and games.

BBDO Europe Advertisement/Marketing – Paris, France 3/1994-11/1996

Administrative Assistant-Receptionist

• Provided direct support to the Director of Media and Marketing, which included general administrative duties, creating press packages for sales representatives and organizing multiple calendar events.

• Increased organizational effectiveness by routinely handling and managing approximately 200 inbound and outbound calls each day to support overall marketing efforts.

• Managed all international correspondence with particular responsibility for communication from France to New York City, Atlanta and Miami.

Education

Bachelor Degree- Executive Administration (Bilingual) 01/1995

A.F.P.A Villeurbanne (Professional College in France)

Associates Degree- English Language 06/1991

Université de Pau & des Pays de l’Adour (University of Pau in France)

Technical Skills

Windows ME, XP, VISTA; All MS Office Applications 2003 and 2007; Software Installation, Adobe & Adobe Photoshop; Typing proficiency: 60-words per minute.

Languages

• French: fluent

• English: fluent

• Basic Spanish

• Some Italian

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