Customer Service Administrative Assistant

Anita Hutchison

**** ******** ****** ****, *******, TX 77084

Home: 832-***-**** Mobile: 832-***-**** Email:

***************@*****.***

SUMMARY

Executive Assistant with over ten years ten of Administrative Office

experience. Areas of skill include supporting at the executive level,

Proficiency in MS Office, A/P & A/R, calendar management, accounting,

data entry, event organization, excellent written and oral communication

skills, ability to work in a team environment & ability to succeed in an

independent role, strong analytical skills, solid negotiation skills,

ability to multitask in a fast paced environment & ability to maintain

client confidentiality.

AREAS OF EXPERTISE

Office Management:

. Provided onsite support in executive front offices, made travel

arrangements, & arranged conferences

. Expedited copy productions, faxing, answered multi-phone lines,

screened visitors, assist in mail distribution, & maintained

general office files

. Consistently demonstrated superior customer service in front

office by solving customer issues

. Reduced overflow of typing projects & data entry by 75%

. Expedited School registration process

. Created and maintained spreadsheets

. Worked well in individual & team environment to complete tasks

. Prioritized and identified problems to run office efficiently

. Strong ability to multitask and prioritize tasks

. Initiated next task in a self-directed manner to assure company

priorities

. Proficiency with MS Office products; especially Word, Excel, and

PowerPoint

. Good communication skills, both verbal and written; able to

compose various letters

. Customer-focused attitude with a high degree of professionalism

. Proven ability to operate under pressure and the ability to

multi-task

. Facilitate all security and facility related requests

. Maintaining office supply inventory

Customer Service

. Make timely contact with vendors, customers, and visitors

. Strong customer service orientation

. Review and analyze customer complaints for resolution

. Provide excellent customer service to meet the needs of internal

and external customers

. Ability to handle medium to high severity and complexity of

customer complaints

. Negotiate and convey appropriate information to customers based

on policy

. Handle files in compliance with company and state regulations

. Ability to work with third parties when necessary

. Frequently interact with Guests and follow up on any issues or

complaints

. Ability to collaborate with other employees, vendors, business

associates, and customers

.

Management & Supervision

. Strong ability to work directly with and manage employees

. Establish performance goals and manages performance for assigned

employees

. Ability to coach employees toward performance goals and

objectives

. Ability to manage workload, workflow to maximize efficiency

. Possess strong project organization skills, including

prioritization, planning and organization

. Ability to collaborate with other appropriate parties to

obtain job satisfaction and relevant facts necessary for task

completion

. Strong problem solving, analytical, supervisory skills,

performance management

. Strong ability to manage, supervise, and motivate others to

maximize employee performance

. Ability to maximize employee potential through direct

supervision and leadership role modeling

. Promotes an efficient, cooperative and effective work

environment.

. Ability to create a positive inclusive work environment

. Provide input on performance evaluations

. Ability to make recommendations for employee promotions,

advancement, talent development and termination

. Strong organizational, planning, prioritizing, interpersonal,

communication and leadership skills

. Ability to work with all levels of staff

. Manage operations during scheduled shifts that include daily

decision-making, staff support, scheduling, planning while

upholding standards

. Manage all areas of operations including marketing and human

resources, while ensuring the Company's standards of quality,

service and operations are maintained

. Prepare staff schedules and ensure that the department is

staffed sufficiently

. Possess the ability to effectively manage and supervise a

diverse employee work group

. A strong team player, communicator, and facilitator, as well as

a skilled negotiator

Human Services

. Ability to counsel youth and adults on various social concerns

including physical, psychological and social needs

. Family outreach and other social services

. Participate in program development and implementation

. Passion and ability to provide resource information to families

in need

. Ability to assist in strategic planning process

. Problem solving and dispute resolution including mediation

services and liaison for clients

. Intake and client assessment

. Adhere to client confidentiality

. Ability to network with other social service organizations to

assist clients in need

. Provide administrative, faculty, and family support

. Case management skills

. Provide educational support and on various topics

. Work with staff and clients to get positive outcomes

Legal Administration:

. Prepared various legal documents for Family Law cases

. Conduct Family Law research for cases to prepare for court

hearings

. Improved preparation for court appearances by managing the

documents and information for court dates

Loan Processing

. Prepared origination mortgage loan applications, employee

verification, data collection & management

. Pull credit reports and prepare mortgage loans

. Coordinated loan applications and documents for expedited loan

approvals

. Manage file inventory to ensure timely resolution of loans

. Manage file inventory by utilizing an effective diary system and

documenting loan activities in accordance with established

procedures

. Investigate facts to establish and finalize loan approvals

. Develop and continually update a plan of action including

maintaining an effective diary to bring loan activities to

resolution in a timely manner

. Establish timely loan approvals and maintain appropriate filing

procedures

Purchasing /Procurement

Process bids, quotes, prepare proposals, call vendors to order

supplies & parts, filing, maintain invoices, approves bills for

payment, computes cost of orders, verify bids from suppliers,

compile records, & compare prices, specifications, and & delivery

dates.

Human Resources:

. Coordinate employee, on-site training & applicant background

checks, employee badges, coordinate human Resources activities

for the department, maintain employee files, train

administrative employees, and coordinate employee training &

recruitment.

. Assist with the recruitment and selection of qualified staff

CERTIFICATIONS

. Administrative Assistant

. Document Production Specialist

WORK EXPERIENCE

Special Education Assistant San Diego Unified School

District 9/2006- - 06/2010

Administrative Office Clerk San Diego Unified School

District 9/2006- - 07/2008

Legal Administrative Assistant Trainee Law Offices of

Volley Bastine 04/2004- -06/2006

Owner & Operator Hem of His Garment Boutique

01/1999- -05/2006

EDUCATION

Master of Science Human Services, 2009

Springfield College, San Diego, CA

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