Sales Customer Service
Resume:
Carole Shields
Atlanta, GA 30309
**************@*****.***
PROFILE:
More than 15 years of experience in management consulting, management training, full life cycle recruitment, human resource management, commercial real estate, and site development in the restaurant, retail and manufacturing industries. This includes merchandising and inventory management, designing long-term and short-term business plans, and client interface. I have strong educational background in organizational management, and proven skills in oral and written communications. Experience in managing staff and other resources; providing formal and on-the-job training, motivating and empowering staff to maximize productivity.
EXPERIENCE:
Principal Owner/Manager, Infinity Business Solutions, Atlanta, GA (November 2002 –November 2011)
IBS is a commercial real estate, site development, and business brokerage firm specializing in the Restaurant, Retail, Food Service and Food Processing industries. The firm provides business development, strategic planning and management, recruiting, and marketing services to clients in start-up, expanding and emerging brands.
I managed the day-to-day operations, sales, training and new business development implementation by establishing and enforcing strategic goals, policies and procedures, including total profit and loss accountability. I used statistical reports to drive bottom line results and workflow optimization. I analyzed commercial real estate contracts, negotiated leases and business terms, performed market comps/analyses to determine site availability, identified target markets and ensured that the real estate transactions were aligned with the financial and operating objectives of the client.
Performed high-volume recruiting in start-up, expanding and large corporate environments. Provided full cycle recruiting by directing the hiring process with each candidate from first point of contact to acceptance of offer. Provided training and guidance to clients on talent management, policies, and regulatory issues, and other human resources procedures.
I maintained effective working relationships with staff and business partners through on the job training, organizational planning, performance management, and mentoring programs. Under my leadership, IBS sustained strong revenue gains, supporting a 109% increase in sales, in the face of a declining market.
Sales Representative, the Budd Mayer Company, Foodservice industry, New Orleans, LA (August 1996 – September 1998)
Developed and managed 100 new and existing key accounts totaling $5 million annual sales. Negotiated contracts, managed inventory and merchandising, executed current marketing programs and developed and implemented long-term business plans for the territory. I tracked sales progress, obtained sales/production goals, and determined pricing/marketing strategies at appropriate profit margins. Repeat business and a high number of referrals resulted from dedication to customer service, impeccable follow through and support to clients, which lead to increased sales. Frequency of purchase orders increased by 42% territory ranked in the top 5% in the region, and consistently exceeded sales quotas by 15%.
Area Manager, Mervyn’s Department Store. Slidell, LA (March 1994 to August 1996)
Managed five departments with annual sales of $10 million. I ensured profitability of the departments through aggressive planning and monitoring of sales operations, with consistent focus on sales targets. I developed and implemented strategies and policies aligned with organizational goals. Supervised and motivated employees by creating a supportive work environment, maintaining and increasing standards of customer service, mentoring employees, incentivizing continuous improvement of team performance, and providing appropriate training and development of staff. My departments showed a 75% inventory turnover, a 15% increase in sales and customer satisfaction scores, while simultaneously lowering shrink by 25%.
EDUCATION:
Master of Science, Human Resource Development, Villanova Univ., Villanova, PA (Dec 2011) Master of Liberal Arts, Tulane University, New Orleans, LA (August 1999)
Bachelor of Science, Marketing/Retailing, Indiana University, Bloomington, IN (May 1986)
TECHNICAL SKILLS:
Proficient in Windows, MS Office, Word, Excel, Outlook, Power Point, SAP
Technical knowledge of Human Resources(Employee Relations, Compensation, Disability Management, Talent Acquisition, Performance Management, Organizational Design, and Compliance.)
COMMENDATIONS:
Infinity Business Solutions selected as a preferred business consulting vendor by Birmingham Business Resource Center for Entrepreneurs
National Program Director of the Year, Jack and Jill of America, 2006-2007
Regional Program Director of the Year, Jack and Jill of America, 2007
Mervyn’s “Maximum Impact” Award, 1995
PROFESSIONAL/CIVIC AFFILIATIONS
Member of the Society for Human Resources Management (SHRM)
Junior League of Birmingham, Alabama: Career Committee, HRD Committee
Junior League of Atlanta, Georgia: Sustainer
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