Customer Service Administrative Assistant

Tanya O. Robison

*** **** ******** ** **** Tempe, AZ 85283

602-***-**** *************@*****.***

SKILLS & PROFICIENCIES:

MS Word, Excel, PowerPoint, Outlook, Publisher, SAP • 50 Wpm typing speed • Telephone Reception •Customer Service • Planning and Scheduling •Written Communication

PROFESSIONAL EXPERIENCE:

Budget Management & Credit Solutions-BMCS

Financial Consultant

2007 to 2011

• Provided excellent administrative support

• Utilized customer service skills to successfully address and answer client’s questions or issues.

• Extensive use of Outlook for emailing and calendaring.

• Utilized Excel to create and edit spreadsheets to enter data.

• Responsible for ensuring all data was complete, accurate and up to date.

• Ensured there was no duplicated information and handled data in a timely manner to successfully make deadlines.

• Responsible for the planning as well as coordination of meetings and events.

• Used PowerPoint to prepare financial presentations.

• Successfully and confidentially handled personnel files.

Wonder Bread-Hostess Cupcake -IBC

Executive Administrative Assistant

2005 to 2007

• Used Outlook to oversee calendars and appointments, including personal and professional events, for CIO and Information Technology Director.

• Provided excellent customer service on an internal and external level.

• Interfaced with Vendors and Directors to handle software issues while utilizing customer service skills to always remain prompt and professional.

• Answered questions and providing problem solving skills when faced with issues.

• Extracted data from Excel and input it into SAP.

• Utilized SAP to look up billing information and reference old documents.

• Created and edited spreadsheets, entered data into spreadsheets, analyzed and tracked data.

• Responsible for ensuring all data was complete, accurate and up to date.

• Ensured there was no duplicate information and collected/processed data in a timely manner to successfully make deadlines.

• Made all travel and entertainment arrangements for CIO and IT Director.

• Coordinated preparation of departmental reports and PowerPoint presentations for board meetings.

• Prepared purchase orders for products and services needed for the department.

• Organized the details of special events, corporate agendas and itineraries.

• Used SAP to verify and code departmental invoices for accounts payable.

• Recorded weekly meeting minutes and compiled them in a Microsoft Excel-based file for future organizational reference.

Occupational Health Services

Administrative Assistant- Human Resources Department

2004 to 2005

• Organized, sorted and assigned mail distribution for all the employees.

• Provided administrative support to several departments which included, invoice coding, interview scheduling, and mass company mailings.

• Utilized Outlook when needed for emailing and calendaring.

• Answered, transferred and directed incoming calls using a 12 line switchboard.

• Responsible for keeping updated information and profiles of doctors in database.

EDUCATION:

Financial Services Courses – Columbia College

Accounting Courses- Area Technical School

High School Diploma - F L Schlagle High School

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