Customer Service Engineer
Resume:
Jason Hughes
Houston, TX *****
****************@*******.***
Work History
Customer Service (Technical Support)
Retriever/NPC (National Processing Center) November 2006 - December 2010 Provided troubleshooting for credit card terminals, performed system downloads, adjusted files for terminals (software), and assisted with customer accounts pertaining to funds being paid.
Merchant Services: Assisted merchants with their accounts, deposits and withdrawals and provided issue resolution regarding statements, rates, account information, contracts, billing and other issues.
Internet Server Engineer
Inventec (Venturi Staffing) April 2006 - October 2006
Installed software to help the Internet servers run effectively and efficient according to Hewlett-Packard standards.
Paraprofessional Leader
Boy Scouts of America July 1996 - June 2006
Worked with children in a Cub Scout and Boy Scout program. Provided activities and leadership that taught life skills, helped build confidence and character, and prepared them to be responsible citizens and leaders.
Machine Operator
Highland Supply Corporation September 2005 - December 2005
Performed repairs, maintenance and upkeep on machines used in making products in the f loriculture industry.
Site Quality Control Specialist
Air Liquide (Manpower Services) August 2004 - June 2005
Reviewed and approved documents in regards to medical and non-medical gases being loaded/unloaded as freight nationwide.
EDUCATION
Devry University – Houston, Tx February 2011 – Present
Bachelors of Science Degree
Major: Computer Information Systems
Northwest Educational Center – Houston, Tx
Computer Office Specialist Certification: October 2006
900-Hour Computer Office Specialist
Southern Illinois Community College - East St. Louis, IL Certification: March 2000
Intro to Computers
Intro to Technical Computing
SKILLS
Windows, Typing 45 - 50 wpm, 10-Key, Computer Hardware Installation, AS 400, Oracle, Data Entry, Install Operating Systems
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