Katie Lapham Administrative Assistant
Resume:
Katie Lapham ************@*******.*** 803-***-****
CAREER OBJECTIVE: The sky is the limit! I embrace opportunities to take on new challenges and draw from my various work experiences and strengths to accomplish the tasks at hand.
The Herald – Rock Hill, Circulation Office Support 08/07 – Present
o General office duties including customer service, account maintenance, bookkeeping, circulation data reporting, route maintenance and credit card payment processing.
WALT DISNEY WORLD (WDW) 6/84 – 06/07
Statistical Associate, Labor Forecasting and Workload 07/06 – 06/07
o Utilize an Access Database to forecast workload requirements for the Merchandise locations at the Disney-MGM Studios.
o Partner with Area Managers, Labor Managers and Scheduling Managers to maintain position standards and workload criteria.
o Resolve workload and deployment issues for scheduling partners.
o Prepare Annual Operating Plan and update monthly short term forecasts.
Time Recording Clerk, Sr. – Labor Operations 12/05 – 07/06
o Responsible for entering time worked for WDW Cast Members on a weekly basis into the time recording system. Worked with several labor contracts and pay rules.
o Research and correct pay discrepancies (SAP).
o Assisted with the transition to a new time entry system (Workbrain).
Statistical Associate, Merchandise Finance, Part Time 10/05 – 12/05
o Assisted the Merchandise Line of Business Finance Team with various projects (SAP).
Time Recording Clerk SR, Entertainment, Part Time 04/05 – 10/05
Statistical Associate, Finance, Downtown Disney 02/04 – 04/05
o Prepared Annual Operating Plan, Monthly Forecasting and Operating Objectives, and then input data into the financial system (Khalix).
o Ad Hoc analysis of Labor, Operating Expenses, Revenue and Cost of Sales (SAP).
o Processed journal entries to correct errors in expense and labor postings (SAP).
o Distribution of monthly SAP reports for Entertainment, Food & Beverage and Admin.
o SAP Project Controller, Governance /Hierarchy maintenance controller.
Statistical Associate, Finance, Creative Costuming 02/03 – 02/04
o Utilized SAP to extract and analyze labor and operating expense data, monitored labor settlements for errors, and distributed weekly account reports to Management.
o Assisted with the Annual Operating Plan and monthly Operating Objectives, and then input the results into the financial system (Khalix).
Statistical Specialist, WDW Security 04/02 – 02/03.
o Responsible for ordering and distributing operating supplies for the WDW Security Division.
o Processed payments for vendors including Orange County Sheriff and Highway Patrol Officers used in the Parks.
o Audited and processed expense reports for WDW Security management.
Time Recording Clerk, WDW Security, PT 12/01 – 04/02
o Responsible for entering time worked for WDW Security Cast Members on a weekly basis into the time recording system.
Statistical Specialist, DPSI/ Entertainment Finance, PT 10/97 - 12/01
o Maintained, monitored and distributed weekly labor reports.
o Utilized WDW Financials Systems to perform ad hoc analysis to identify discrepant operating expense transactions then processed journal entries to correct the errors.
o Performed analysis through various reports to identify and correct labor suspense issues.
o Audited expense reports and check requests for Creative Entertainment staff and management.
Statistical Specialist PT, Various Departments 10/94 - 10/97
Statistical Specialist, Entertainment 12/88 - 10/94
Entertainment Administration Clerk, Epcot Entertainment 11/87 – 12/88
Character Performer, Epcot Entertainment 09/85 – 11/87
Food/Beverage Hostess, Epcot Foods 06/84 – 09/85
COMPUTER SKILLS
SAP, Microsoft Excel, Microsoft Word, Access, Outlook, Time Recording (Workbrain), GEMS (Scheduling), CDS (Deployment).
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