Customer Service Manager
Resume:
SANDRA LAZZINNARO
** ********* *****, ******, ** 07421
****************@*****.***
Professional Experience Highlights:
Worked closely with up to 40 major clients, including Fortune 100 companies.
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Maintained daily contact with clients to define requirements and coordinate all necessary
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services.
Hired, managed and evaluated up to 25 staff members and supervisors. Effectively reduced
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employee turnover.
Addressed and resolved any issues which arose among staff.
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Developed and coordinated staff schedules for efficient 24/7 operations.
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Evaluated and recommended software upgrades for increased organization.
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Developed policies to coordinate activities of different departments.
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Served as liaison with vendors to attain necessary services and equipment.
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Excellent communication skills. Interact effectively with senior managers, co-workers,
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vendors and clients.
Proficient on Window’s based PC’s with various software applications; learn new software
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quickly.
Extremely organized and able to coordinate completion of multiple tasks simultaneously.
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Led search, selection and implementation of new department software CTA/FOS.
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Skills:
• Westlaw, Lexis/Nexis
Notary
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Education:
Fairleigh Dickinson University, Madison Campus
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Paralegal Certificate, ABA Approved
Real Estate License - NJ
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FAA Licensed Dispatcher
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Studies in Public Relations at New York University
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Employment Experience:
Jan 2012 - Apr 2012 Schindler Elevator Corporation, Morristown, NJ
Contract Specialist/Paralegal (Temp Position)
-Review contracts prepare contract conditions, insurance and payment.
-Prepare and submit supplement containing contract modifications to
client.
-Negotiate final terms and conditions with client.
Dec 2008 – present Pioneer Grill, Hewitt, NJ
Manager
-Responsible for bookkeeping, inventory, ordering and schedules.
Apr 2011 – Jan 2012 Lonza America, Allendale, NJ
Paralegal Internship
-Reviewed and abstracted Confidentiality Agreements, Lease
Agreements and Sales Agreements
-Maintain Contract database, including extensive e-contracts.
-Assisted attorneys with due diligence for an acquisition.
-Maintain Corporate housekeeping books.
-Write contract amendments.
Jan 2008 – Nov 2008 Meridian Air Charter, Teterboro, NJ
Owner Services
-Responsible for communicating with aircraft owners regarding
scheduling and planning of trips.
-Interfaced with senior management, crews, charter and maintenance
departments.
Oct 2003 – Jan 2008 TAG Aviation, White Plains, NY
Flight Coordinator
-Responsible for all phases of trip planning, both domestic and
international.
-Interfaced with client, crew, maintenance and charter.
Jul 2002 – Jul 2003 Meridian Aviation, New Jersey
Charter Sales/Dispatch
-Responsible for coordination of entire trip, from initial charter
request to final destination.
Oct 1990 – March 2001 Jet Aviation, Teterboro, NJ
Manager Flight Operations
-Provided overall guidance and direction for Flight Operations along
with day to day administrative and customer service functions.
-Coordinated and interfaced with the Director of Flight Operation and Executive
VP/General Manger in all matters related to scheduling of Aircraft.
-Managed 3 subordinate supervisors who supervised a total of 21 employees in
nFlight Coordination, Dispatch, International Planning and Crew Scheduling.
Sep 1985 – Aug 1990 Damin Aviation, Weehawken, NJ
Jul 1982 – Sep 1985 New York Helicopter, Garden City, NY
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