Customer Service Manager
Resume:
BENNINGTON, NE *****
E-MAIL ADDRESS: ********@*****.***
RAJESH PANDEY
OBJECTIVE
Looking For Multi-Unit Management Position focus on Operations, Finance and Management
EDUCATION
Masters of Arts In Business Management, 1995, Bellevue University, Bellevue, NE 68005
Bachelor Of Arts In Business Administration With minor in Business Information System, 1993, Bellevue University, Bellevue, NE 68005
Bachelor of Arts In Business Management, 1989, Tribhuvan University, Katmandu, Nepal
SKILSS
Self-motivated, responsive and accountable
strong interpersonal skills to develop, manage and maintain successful relationships with varying levels of customers and field partners
Exceptional verbal and written communication, presentation and problem solving skills
Possess the ability to remain composed and optimistic in difficult situations
Meet the needs and expectations of our customers
Documents, reviews and analyzes customer complaints
Demonstrates professional demeanor and presence
Ensure a balance of effective Risk Management, Customer Service and other Company values
Contributes towards high persistency through problem resolution and excellent service recovery
Financial Management Skills ( Planning and Budgeting)
EXPERIENCES
District Manager, Burger King Corporations. Omaha, NE July 2011- present
District Manager, Burger King Corporations. New Haven, CT June 2010 – July 2011
Company Business Manager, Burger King Corporations. Omaha, NE, June 2008 -June 2010
District Manager, Simmonds Restaurant Management. Omaha, NE, Nov1999-June 2008
Business Budget Implementation, Manage Financial Matters, and Payroll.
Manage Human Resources on the Site and follow up on General Managers Development.
Insure all Company policies are enforced equally throughout the company.
Develop Managers Management skills, ongoing in different sites.
Enforce company policies, procedure to increase productivity as well as employee moral.
Uphold the requirements of Burger King Franchise systems
Maintain operational accountability with store management.
Maintain "Legal Compliance".
Support marketing through proper execution of all promotions.
Training Manager, Simmonds Restaurant Management, Omaha, NE, Jan1997-Nov 1999
Trained And Developed New Management Team.
Maintained operational accountability with store management.
General Manager, Simmonds Restaurant Management. Omaha, NE, Oct1995-Jan1997
Hired, orientated, trained, and developed new management personal.
Insured all Company policies are enforced equally throughout the company.
Assistant Manager, Simmonds Restaurant Management. Omaha, NE. Oct 1993-Oct1995
Maximized and maintained sales and Customer Service.
Trained and supervised Shift crew to maximize the output.
Supervisor, The Jaipur, Omaha, NE, March 1992-oct 1993
Provided excellent customer service.
Maximized sales according to customer’s needs
Trained new employees and supervise them.
Production Leader, Burger King Corporation, Omaha, NE. Dec1991-March1992
Monitored Shift crew.
Minimized unnecessary labor cost and maximizes sales.
Marketing Coordinator, Godavari A. Association, Nepal. Dec 1986-1990
Promoted and market the organization’s voluntary service throughout the nation.
Handling all the financial matters and Distribution of funds.
Developed and implemented a successful technical budget plans.
Promoted anti-drug Nationwide Awareness Program In Nepal
Counseling Coordinator, United Cerebral Palsy Assoc. NY June1989-Aug1989
Provided guidance and care to disabled people.
Involved participants in different social activities in order to achieve their goals.
TRAINING
Basic Management Training Program
Supervisory Skills Training Program
Intermediate Management Training Program
People the Winning Edge (PTWE)
Multi Unit Management Training Program (MUM)
COLLEGE AND OTHER ACTIVITIES
Simmonds Restaurant Management, 1997-1999
GMAC (General Managers Action Committee) member.
Bellevue University 1991-1993:
Founded Bellevue University International Student Club; Served as President for two years.
Involved in Bellevue University Student Government as a Senator for 3 years.
Marketed and organized the First Annual International Student Activity at Bellevue University.
United Mission to Nepal 1987-1989: Nepal.
Developed and marketed a survey regarding Anti-Drug awareness project to 5,000 youths of Nepal.
Conceived and organized the First Anti-Drug Cycle Rally for students (152 attended).
Participated First World Congress of Jesuit Alumni held in Paris.
President of Nebraska Nepalese Society - 2006
COMPUTER AND OTHER SKILLS
WordPerfect, Microsoft Works, Excel, Access Data Base Management, Power Point and Web Sites.
Talented in organizing Large Scale functions.
Multi Unit Management experienced/Trained by Psychological Associates.
Hard Working, Honest, Confident, Eager to learn and Goal oriented.
LANGUAGES
Nepali, English and Hindi
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