Customer Service High School

*******.***********@*****.*** ***** Kipp Way Dr Houston, Texas 77099

Felicia Jenkins

Objective I am a loyal and dedicated individual who has an ambition to succeed in any given environment. I am seeking to secure a position with a progressive company that will offer me an opportunity to enhance my customer service skills and knowledge with ample opportunity for growth, whilst working efficiently on my own.

Experience Nov. 2009 - present HealthHelp Katy, Texas

Customer Service Rep

Assist with Benefit and Eligibility Information

Process authorization for radiology treatment

Resolve customers inquires for physician assignments

Collects and enters confidential information ensuring the highest level of confidentiality by adhering to HIPPA regulations

Provide superb customer service through interaction with providers and administrative staff

Constantly meet established productivity, schedule adherence and quality standards

Feb. 1998 – July 2008 Comcast Cable Houston, Texas

CPE Audit Clerk

Maintain monthly billing report to provide accurate information of lost/damaged equipment to the Finance department so that all personnel will be accountable for cost associated with these losses.

Maintain Outlook Helpdesk for Houston Division to support the retail center, customer service, contractor, dispatch, check in and technical personnel in adding, deleting, changing status, changing location and correction of all CPE materials tracked in the CSG billing system.

Maintain and enter in the CSG data base converter locations, statuses and create audit reports for individual departments. Maintain reports and monitor all non-customer billing locations to account for approximately $34M in customer equipment.

Responsible for ensuring that all audit procedures are followed by all warehouses, retail locations, installation contractors, direct sales representatives and technical operations personnel. This will include ensuring that all audit reports are received by the audit department and checked for accuracy. Compilation of various audit reports and monitoring CSG billing system to ensure additions and deletions from system meet audit requirements

Education Sept. 1989-Aug 1992 Belford High School Houston, Texas

Skills

Microsoft Word, Microsoft Excel, Microsoft Outlook, Windows Office XP, People Soft Financials, Navision Financials, Rumba Main Frame and 10 key by touch and sight

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