Customer Service Manager
Resume:
Debra Marshall
Belleville, IL 62226
*************@*****.***
EDUCATION Associates in Office Administration and Technology, Major Computer Science; expected graduation May 2012 – GPA 3.5 /4.0. Volunteer with Bethany Place, Belleville, IL, and Christ Church, Fairview Heights, IL.
SKILLS Typing 75 wpm WordPerfect 4500 keystrokes per hour Microsoft Word 2007/10 Excel 2007/10 Accounting PowerPoint 2007/10 Access 2007/10 Visio Notary Public Office Procedure Business Report Writing Office Management Outlook 2010 Microsoft Office 2007/2010
EMPLOYMENT
Customer Service: Cress Currency Exchange, Belleville, Illinois 07/09 to present
• Provide check cashing services
• Process title and plate work
• Issue license plate stickers
• Process utility payments
• Money Gram services
• Notary Public
• Open and close office with balance procedures
Customer Service: St. Louis Post Dispatch, Fairview Heights, Illinois 08/07 – 12/08
• Provided home and business delivery of the daily newspaper
• Received numerous thank you cards from satisfied customers
Customer Service Solutions Specialist: Macy’s Consumer Credit 11/06 – 02/08
Bridgeton, Missouri
• Provided solutions for other departments
• Resolved customer-related issues such as appointments for deliveries, inspections and service
• Assisted store managers and department managers with on-the-spot problem solving
Debra Marshall
45 Ben Louis Drive
Belleville, IL 62226
*************@*****.***
Customer Service/Insurance Producer: Cress Title, License and Insurance 06/02 – 11/06
Washington Park, Illinois
• Processed title and plate work
• Produced insurance for automobile owners
• Data entry
• Switchboard
• Currency management
• Transported documents to the State of Illinois weekly
Office Manager: Sun Loan Company, Lebanon, Tennessee 07/01 – 02/02
• Promoted selling and servicing of loans
• Customer service
• Promoted company
• Collections
• Data entry
• Supervised and trained staff members
• Daily sales figures
• Daily deposits and currency exchanges
• Achieved record setting sales for the region
Office Manager: World Finance Corporation, Granite City, Illinois 12/98 – 07/01
• Started as customer service – assisted selling and servicing loans
• Incoming calls
• Collections
• Promoted to Office Manager
• Selling and servicing loans
• Collections
• Trained and supervised staff
• Interacted with fellow banking agents
• Received the De Novo Award first year office was opened for highest performance of a new office
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