Customer Service Sales
Resume:
Louis (Pete) H. Mann
San Antonio, TX 78250
Career Objective
To pursue a career with a stable, growing, and recognized company that will provide an opportunity for advancement and to expand on my skills and talents to provide the best service and/or product for said company.
Professional Experience
Red Rock Builders, Inc. San Antonio, TX 1/09 to present
Independent Contractor/Builder/Owner
• Responsible for residential remodel projects and commercial finish out projects from bid to finish
• Ability to work with several municipalities to ensure building inspection requirements and procedures are met and followed
• Manage budget reports for all projects and business
• Ensure take offs are processed promptly
• Responsible for acquiring subcontractor bids in order to complete bid process for customers
• Supervise subcontractors to ensure project time line is followed so we are finished by due date
• Managed payment of invoices and subcontractors on weekly basis
• Selected architect and subcontractors for projects based on customer needs
• Ability to sell services and products to customers based on their needs
Highland Homes, Inc. San Antonio, TX 11/05 to 8/08
Builder
• Responsible for home building beginning at dirt stage to home closing
• Ability to read blueprints
• Ensure Purchase Orders are processed correctly and timely by working with Purchasing Coordinator
• Work with third party inspectors on various items
• Payroll processed prior to deadline
• Create a good working relationship with vendors to ensure deadlines are met, products are ordered and delivered timely, and to oversee quality control during building
• Work with architect to suit home owners needs
• Coordinate meetings with home owners, sales staff, or any other department as needed to ensure home owner satisfaction
Lowe’s Home Improvement San Antonio, TX 02/04 to 02/05
Inside Sales
• Assist and finalize the sell of retail products to the “do-it-yourself” customers and builders
• Ability to read blue prints
• Complete take-offs
• Capable of resolving customer dissatisfaction with a positive outcome
• Knowledge of various vendor products to ensure customer satisfaction
• Work with management to resolve issues with customer orders being placed incorrectly causing lost revenue to company
MG Millwork San Antonio, TX 04/03 to 11/04
Outside Sales
• Selling products to builders to include: lumber, doors, trim, sheetrock, windows, and roofing
• Complete take-offs
• Ensure customer billing has been assessed properly
• Manage employee schedules
• Knowledge of product warranty information
• Utilize customer service skills to ensure the needs of the customer are met
BMC Millwork San Antonio, TX 07/01 to 04/03 Outside Sales
• Selling products to builders to include: doors, trim, and windows
• Complete take-offs
• Ability to walk all houses to ensure proper installation
• Knowledge of billing and ability to resolve customer issues
• Assist with warranty issues
Tractor Supply Company Rosenberg, TX 06/00 to 07/01 Retail Store Manager
• Management of store activities
• Supervision of all employees
• Ensure excellent customer service was provided by all employees
• Ability to resolve customer dissatisfaction with a positive outcome
• Responsible for ensuring deposits were made to the financial institution daily
• Conduct weekly and monthly staff meetings
• Ensured payments of store bills were made in a timely manner
Home Depot San Antonio, TX and Corpus Christi, TX 02/95 to 06/00 Department Manager
• Maintain and complete schedules of department employees
• Perform employee reviews
• Management of department re-sets
• Maintenance of floor stock
• Provide customer satisfaction
• Schedule and conduct staff meetings
Curly’s All Pro Plumbing San Antonio, TX 05/90 to 02/95
Plumber
• Respond to customer calls regarding various plumbing issues
Skills and Capabilities
• Over 15 years of experience in professional retail business, management of employees, and expertise in maintenance of stock levels (order and receiving)
• Computer skills to include: MS Professional Office (Word, Excel, PowerPoint), fluent in internet usage and email programs
• Excellent written and verbal communication skills
Education
William Howard Taft High School San Antonio, TX Graduate 1989
Awards
Builder of the Year for 2006
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