Quality Assurance Management

Maurice Wiggins

*** **** ***

Capitol Heights MD 20743

Mobile 202-***-****~Email: **********@*****.***

ASSISTANT MANAGER

I am an ambitious and optimistic leader with proven leadership abilities in the areas of strategic planning, project management, operations management, and team building which I developed during my career and military training. Quickly grasps complex concepts, analyze and interpret ideas into logical strategy that falls within the organization’s vision, mission, and core values. Able to identify strengths and weakness and implement company policies, standards, changes in operation, and systems that optimize productivity, reliability, and the bottom line. Ability to motivate staff to a level of maximum productivity and control costs through the most cost effective use of staff and available resources.

AREAS OF EXPERTISE

Total Quality Management Inventory Quality Assurance

Project Management Strategic Planning Operations Management

Program Analyst Organizational Development

PROFESSIONAL EXPERIENCE

Network Technician 2010 /2011

Alion Science and Technology Washington, DC

• Ability to prioritize and handle details with consistent accuracy and precision.

• Trained and assisted office personal in the set up and operation of their phone equipment.

• Assisted with minor desktop computer issues to include Level 1 help with Microsoft 7 and Office.

• Perform Quality Assurance and Quality Control in compliance with federal and company regulations.

• Proficient with Microsoft Office 2003 to include programs such as Microsoft Word, and Excel within the Windows 7 operating system.

• Conduct inventory and inspections with 100% accuracy to ensure supply and demand is met.

• Monitor spending and analyzed financial accounts in regards to ordering supplies.

• Exhibited positive, professional interaction techniques with employees and customers.

• Highly responsible and able to work well with or without supervision, and re-solve differences and/or conflicts in a timely manner.

Skillstorm Government Integrated Solutions 2007 to 2009

Network Installer San Diego, CA

• In charge of the installation, termination, and testing of Fiber Optic Cable.

• Conducted final inspections at the end of projects and drafted well organized after action reports.

• Worked as a team lead and area expert for fiber team in support of the Defense intelligence agency.

• Developed and drafted outside plant designs of manholes and duct systems for new constructions and upgrades of existing systems.

• Inspected all materials to ensure that all essentials were present and equipment used met the required specifications.

• Supervised the installation of fiber optic cables and provided additional on the job training.

Maurice Wiggins Page Two

Base Telephone 2004 to 2006

Cable Line Installer Camp Lejeune, NC

• Preformed troubleshooting/loop back procedures for a wide variety of mobile and stationary, HF and UHF communication equipment, Cat5e, Cat6, and Fiber including microwave/satellite sites and digital/analog trucking systems. Communications equipment that require special coding and decoding, utilize voice and non-voice transmissions, and perform routine maintenance on equipment.

• Supervised the preparation, implementation, and installation of numerous Multi-Channel and switchboard systems.

• Performed outside plant surveys of manholes, duct systems, building entrances, and telephone communications closets.

United States Marine Corps 1999 to 2004

Supervisor Camp Lejeune, NC

• Initiated, executed, and delegated plans that involved movement of numerous personnel, gear, and equipment in a timely manner.

• Provided on the job training and instructions to diverse groups on various pieces of equipment to include equipment site blueprints wiring diagrams, and technical manuals.

• Advised/trained staff on work methods and equipment procedures.

• Performed administrative duties that included scheduling of shifts, training, inspections, and evaluated employees daily work performance.

• Supervised a staff of 20 to 30 daily while enforcing safety and ensuring time lines were met.

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