Customer Service Maintenance

Yuming Zhao

*** ****** ****** **

Cary, NC *****

919-***-****

*****@*****.***

SKILLS & KNOWLEDGE

Operating Systems

Windows 7/VISTA/XP/2003/2000/me/98/95/NT, UNIX, Linux, OS X, Cluster Computing, Parallel Computing, SCO Solaris

Networks

MS Network, TCP/IP, VPN, LAN, Novell NetWare, AFS, IMAP, NFS, SMTP, SMS

Hardware, Cisco routers / switches, hubs etc, Network Storage Area Networks (SANs), Cisco network equipment

Server

Windows server 2008/2003/2000, Active Directory, DNS, NFS, DHCP, LDAP, Apache, SQL, FTP, etc

Security

Microsoft security, Symantec endpoint protection, Client antivirus and Norton products, Trend Micro internet security, McAfee security products

Database

SQL Server, MS Access, Sybase, DB2, Informix, Oracle

Web Development

HTML, JAVA

PROFESSIONAL EXPERIENCE

Carolina Computer Center 2000-current

Provide contract works to government / businesses including NC division of vocational and rehabilitation service, Duke University, Dr 2 Shoes, PS Studio Portrait, Barristers, PC SOS etc

• Duke University Medical Center-Eye Center

Manage over 500 workstations, windows server, IBM blade server, and image devices. Troubleshoot and repair clinic and laboratory computers with Windows Operating System, MAC OS and Linux system

New domain workstation setup, user name and password administration, and network maintenance

Scheduled and emergency data backup and retrieval

• Vocational and rehabilitation service

Client pc diagnostic and maintenance, personal and professional software setup and technical support

• Dr 2 Shoes (NC branch of nation-wide medical supply company)

Planned and designed the company's LAN network. Install and maintain servers and configure hardware, peripherals, backup services, directories, storage, wireless access point, handheld scanner devices, etc. in accordance with standards and project/operational requirements by using Windows server 2003/2008. Symantec endpoint protection setup and monitoring

• PS Studio Portrait

Server, workstation and office network setup and maintenance

Data backup, data and peripherals sharing over network

Routine service and devices tune up

Provide wide range of service to businesses and homes

• PC diagnostic and repair for end users, including hardware and software

• Training classes and accurate information update to end users for the computer applications

• Interact professionally with a wide range of customers, from IT teams to end users

• 24*7 customers support in office, onsite or telephone requests

TECHNICAL EXPERTISE

Server, Network, Security monitoring, Computer hardware, software and interfacing, Customer service and support

• Set-up and maintenance of PC desktops and laptops for businesses and homes

• Set-up and maintenance of Microsoft Servers 2008/2003/2000 for business

• Analyze and improve system performance. Troubleshoot and configure system, and network devices

• Patch management, virus management, and operating system upgrades

• Plan, administrate, and maintain the Microsoft network for offices and homes,

• Develop security policies and conducted network systems security, set-up and maintenance of the firewall

• Develop and follow data back-up and recovery plan, perform data retrieve

• Work with third party vendors who provide global NOS

• Good customer services and support skills

CERTIFICATIONS

Cisco CCENT certification, currently pursuing Cisco CCNA certification

Toshiba and HP certified technician

EDUCATION

Information & Library Science, MS, UNC at Chapel Hill, NC 2000-2002

Capital University of Medical Science, China, 1990-1995

REFERENCES

Available upon request

Contact this candidate