Experienced Non Manager

KIMMIE L. DAVIS

**** ******* **** **., *******, TN, 38016

901-***-**** • moqzd1@r.postjobfree.com

Professional Summary

Database Management • Make adjustments to accounts • Follow up on accounts receivables

• Recruit/enroll • Answer and service incoming calls •

Administrative support • Trained and developed • Handle walk-in customers

Skills Summary

Problem Solving

Report Preparation

Written Correspondence

General Accounting Computer Savvy

Customer Service

Sales

Recruiting Professional Presentations

General Office Skills

Microsoft Word, Excel, Outlook, PowerPoint, Access

PROFESSIONAL EXPERIENCE

University of Phoenix/Apollo Group • Memphis, TN • April 2007- October 2011

Provider of higher education programs for working adults through online and campus classes.

Finance Advisor

A Finance Advisor is tasked with counseling and advising students about financial aid and grant eligibility. Through the collection of documents, advisors analyze the financial data to determine eligibility. Through the review of various system-generated reports, continued compliance and eligibility is verified.

Started the 1st Financial Aid only new student orientation

Recognized by the Regional VP for outstanding customer service and overall account balance improvement

Started a Financial Aid resource training for Enrollment Counselors

Enrollment Counselor

An Enrollment Advisor is tasked with recruiting/enrolling students for graduate and undergraduate programs by calling or meeting with walk-in prospective students. Through face to face and/or phone appointments, advisors ensure students are oriented and eligible for admission into the undergraduate or graduate programs.

Started a WebEx new student orientation

Started an Associates retention program

Headed several committees

United American of Tennessee • Memphis, TN • March 2004 - December 2006

Health Insurance Company for the state of Tennessee

EPSDT Representative

An EPSDT Representative encouraged members (new and expecting mothers) to maintain healthy lifestyles/routines for the member and their baby by enrolling them into various programs. Through the maintenance of databases, reports were given to hospitals and clinics on weekly and monthly basis that supported managed care services contracts.

Started the “Baby Bag” program

Developed a tracking spreadsheet

Increased enrollment in programs

First Tennessee/ First Horizon • Memphis, TN • October 1998 – January 2004

Nationally Chartered Commercial Bank

2nd Mortgage Loan Originator

A 2nd Mortgage Loan Originator matches and originates loan applications from calls sent via telemarketers, online leads and referrals. Through voice to voice communication, customer relationships are establish and maintained. Loan originators analyze and pre-qualify applicant information to determine viability of the loan program. Additional duties require the officer to effectively explain and communicate the terms of each product and gather required documentation requested by the loan processor. The loan officer also promote and sale financial services and products.

Named in the top 10 for new business over $10k for 6 months

Recognized by management for top business as a new officer

Teller III / Operations Manager

A Teller III processes personal and commercial transactions, review and provide overrides, and balance all credits and debits daily. An Operations Manager support and direct customer service and technical operations for the tellers. These duties include responsibility for all vault activities, ensuring the teller line follows policy and procedures, complying with all regulatory and security issues, and training and developing tellers. Along with these efforts, the operations managers also maintain and develop quality customer service and satisfaction levels and coordinates day-to-day operations for the teller line.

Recognized by the company for outstanding fraud efforts

Received an award for lowest teller balance in area

Developed training process for my branch

EDUCATION

Bachelors of Science, Management, University of Phoenix, Memphis, TN

Contact this candidate