Technical Support Software

Bruce G.C. Cheng _________________________________________

****-* ****** *****, **. Louis, MO 63143, 314-***-**** ********@*********.***

Objective:

To obtaining a position in information technology – utilizing strength in analysis and troubleshooting

Professional Certifications / Skills:

Certification in troubleshooting, maintaining and upgrading PC’s / Certification in Novell 3.11 & 5.0 System Management

A+ Certified Computer Service Professional.

Education:

UNIVERSITY of MISSOURI-SAINT LOUIS

Bachelor of Science in Information Systems December 2008

Relevant Coursework:

Information System Analysis Management Telecommunications

Database Management Systems Web Design

Design Support System Information System Design

Managerial Applications of Object-Oriented Programming with C, Java I & II, .NET

Related Employment Experience:

Technical Support, Help Desk

R & J SIGN SUPPLY CO. July 1991-2002

Maintained company network, servers & client computers

(Consists of Win 98, DOS Clients, NetWare 3.2 servers, print servers, fax server, multi-hubs, Fast Ethernet hub).

Provided system integration with PC/Mac hardware, Win/Mac graphics

software, plotter/vinyl cutters, scanners, & digital printers.

Provided software & hardware technical support to 500+ customers.

Demonstrated & taught graphic sign software and hardware to new and

potential customers.

Continually worked with our hardware & software vendors to solve problems in the field.

Provided on-site setup, training, & troubleshooting of C.A.S. (Computer Aided Sign Systems) hardware & Software.

Upgraded & repaired customer PC’s.

Experienced in working under pressure and dealing with a variety of personalities on a daily basis. Kept customers happy and was able to deal with stressful situations effectively.

Other Employment Experience:

United Parcel Service, Inc. May 2003-2006

Identify correct addresses and zip codes before transferring to the proper personnel.

Routing packages efficiently in a team environment.

Managing Hunan Inn Restaurant June 2006 – April 2009

Generate payroll.

File unemployment security tax, sales tax report.

Inventory control.

Trained new employees and coordinate schedules.

Develop advertising, promotions, web design and signage.

Working with local public school for fundraising program.

Activities:

Treasurer, UMSL Information Systems Mentoring Club Fall 2008.

Volunteer, Taiwan Buddhist Tzh-Chi Foundation, create, design and install sign summer 2008.

References Available Upon Request

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