telecommunications

Leon Waddy

***** ******* **** *****: 301-***-****

Gaithersburg, MD 20879 Email: mnt30m@r.postjobfree.com

Professional Profile

Experienced telecommunications professional with strong leadership and relationship-building skills.

Core Qualifications

• Inventory control

• Client account management

• Staff training/development

• Employee scheduling

• Staff development

• Windows XP,7,and vista

CERTIFICATIONS

• General Communications

• Siemens Hicom 150 E CS Switch System Administrator

• Siemens System 300 (9006 and 9001 version)

• A + Certification

• Blackberry Enterprise Server

• Fluke Network Analyzing

• Maintenance & Operation of: SDC-Intellidesk (Operator Console), LC Wynn, Automatic Call Distribution, USA Mobility (Pagers), IntegraTrak (Call Accounting System), Siemens Hi Com 300 (9006 System), Siemens Hi Com 300 (9001 System), Siemens Hi Com 150 (with voice over ip), Rolm Phone (Voicemail System),xpressions voice mail system, Spectra link 3000 (Telephone Wireless System), Comdial Telephone system, BES Sever for blackberry phones , tango solution for in building wireless

• Customer Service/Oral & Written Communication

• Microsoft Office

• Windows XP

• APC Matrix UPS system

• Black berry and Android wireless phones

WORK EXPERIENCE

Ingenium Corporation 1999 – 2012

Upper Marlboro, MD

Telecommunications Tech

• Lead telecom technician for all of Dimensions Healthcare System (DHS) facilities

• Responsible for maintenance of voice and data infrastructure

• Supervise telecom technicians, including scheduling, deployment, and reporting

• Maintain the Telecom service level agreement

• Installation, testing and termination for all voice and data wiring

• Troubleshooting; analysis and coordination to ensure fulfillment of requests for the telephone and data services from DHS users

• ACD group programming and set up remotely using a laptop

• Perform site surveys and advised DHS users of equipment and systems required to improve services and reduce cost

• Perform moves, adds and changes within PBX environment

• Investigate service related complaints and initiate corrective and preventive actions

• Assist in DHS user training on new and existing telecommunications equipment and services to ensure effective utilization

• Serve as Telecommunications Analyst to assure validity of costs for monthly voice and data services and usage

• Trouble shoot all wireless phones (blackberry and android)

• Ensure all accounts for teleco are paid and or approved to be paid

Oneida Communications 1998 – 1999

Upper Marlboro, MD

Installation Technician

• Installed and connected CAT 5, CAT 3 UTP, and fiber optic cables

• Installed and terminated on 110 hardware 600 pr. Backbone cables

• Installed twelve pair cables and terminated in DB 25 communication connectors

• Dressed and terminated CAT 5 and CAT 3 cables in the communication closet

• Troubleshoot and tested CAT 5, CAT 3 UTP, copper cable and fiber optic cables within the basic link using a wire scope 155, power meter, and four pair testing devices

• Cross-connected backbone cables to the basic link cable and cross-connected station cables to the power Distribution panel

World Bank Intl. 1997 – 1998

Washington, DC

Processor & Mover

• Processed in and outgoing packages through Microsoft and People soft tools

• Delivered packages, performed basic clerical duties and was responsible for disposing of used computers

Marriott Intl.Univ. Of Maryland 1994 – 1997

College Park, MD

Lead Security Officer

• Responsible for the supervision of 3 to 6 security officers

• Responsible for the data entry of Security Logs, development of SOP’s, security correspondence, incident & accident reporting, key control, escorts, lost and found items and secured the Conference Center & the Student and Faculty building

• Responsible for the video surveillance equipment, proactive crime prevention and implementation of the security measures for the means of target hardening

United States Army, Fort Bragg 1987 – 1990

Fayetteville, NC

Material Control & Accounting Specialist

• Responsible for ensuring the validity of all material controls and accounting services

• Data Entry

EDUCATION

General Communications 1991 – 1993

Rockville, MD

Gaithersburg High School 1984 – 1987

Gaithersburg, MD

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