Supplier Quality

Zhao Chen

*** ****** ******

Canton, MI *****

734-***-**** Email: **********@*****.***

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SKILLS:

• Implementation/maintenance of quality systems (ISO 9001, TS 16949, and ISO 17025)

• Supplier audit and supplier development.

• Global supply chain management especially Asian supply base.

• New product launch: PPAP, APQP, PSO and project management.

• Lean manufacturing: implementation of Toyota Production System.

• Technical background to understand the commodity and identify the root cause of quality issues

• Proficiency with computer (MS Word, Excel, Power Point, Access, etc.)

• Fluency in Chinese and Japanese

EXPERIENCE:

Jeda International, Canton, MI

Supplier Quality Engineer, 11/07 – Present

• Corrective action: Identify root cause, implement corrective action, and verify effectiveness of CA.

• Supplier audit: qualify new suppliers and audit high risk suppliers

• Supplier development: improve supplier processes using SPC, 6 Sigma; maintain supplier score card

• New product launch: support new product launch by APQP and PPAP. .

Black & Decker, Lake Forest, CA

Plant Quality Manager, Advanced Quality Engineer, 10/06 – 11/07

• Designed and implemented quality assurance function for the start up of Xiamen Plant in China.

a. Recruited Quality Manager, Quality Engineers, Lab Technicians and Inspectors.

b. Completed documentation of Process Flow, PFMEA and Control Plan for whole manufacturing process.

c. Reviewed and approved Work Instructions for receiving, in-process and final inspections.

d. Set up testing lab, purchased lab equipments and established gage calibration system.

• Project management for timely and flawless launch of new products through Advanced Product Quality Planning and Part Qualification Process.

• Management of production quality issues by driving corrective and preventive actions.

GM Asia Pacific, Shanghai, China

Consultant, 3/05 – 9/06

• Strategize and manage GM’s Top Focus Suppliers Project in China. Convey GM North America’s expectation to GM Asia Pacific’s local supply chain management team and develop Chinese suppliers up to expectation of GM North America.

• Coach and lead local supplier quality team to audit suppliers against TS 16949 and GM supplier audit forms such as: Quality Standard Basics, Functional Supplier Assessment, Shop Floor Excellence, Lot Traceability and Potential Supplier Assessment.

• Set up War Room to monitor the project progress. The War Room displays each and every supplier’s status in compliance to GM requirements.

Purchasing, Yazaki North America, Canton, MI

Senior Supplier Quality Engineer, 5/03 – 3/05

• Communized the Supplier Assessment Form for Yazaki Japan, North America and Europe Operations. Identify and qualify the potential sources through supplier audit.

• Lead the cross functional team member from engineering, purchasing and suppliers for the flawless launch of new products. Identify and perform supplier quality activities such as APQP, PSO and PPAP.

• Continuous improvement of quality through the application of quality techniques such as, problem solving, 5 Whys and 8D corrective actions.

• Lead a cross functional team of supplier quality and commodity procurement to develop a tailored Quality Improvement Plan for selected high impact suppliers. The process monitors and measures overall supplier performance, and meets with supplier on monthly basis to communicate about their performance and any other open issues.

• Lead and train supplier teams to implement the Toyota Production System as an effort to reduce cost.

Global Validators Inc., Rochester Hills, MI

Product Engineering Manager, Quality Engineer, 10/96 – 5/03

• Supply chain management for Asian suppliers. Validation of supplier products through PPAP review, quality system and manufacturing process audit.

• Implemented quality control lab to A2LA lab accreditation. Established and maintained Quality Control Lab Procedures to meet the requirements of QS9000 and ISO17025 quality system.

• Maintained lab testing machines, performed calibration and Gage R&R, and updated customer specifications and national standards.

• Metallurgical evaluation and failure analysis of powertrain components. Disposition of non-conforming materials in MRB.

• Performed APQP and PPAP for new product launch.

• Provided technical guidance and support to quality control functions such as, receiving inspection, in process inspection, SPC, and problem solving.

Department of Material Science and Engineering, Wayne State University, Detroit, MI

Research Assistant/Teaching Assistant, 1/94 – 5/96

• Researched application of metal matrix composite to jet engine under a National Science Foundation grant.

• Assisted in teaching undergraduate Materials Science and Engineering class. Received Excellence in Teaching Award from College of Engineering, WSU.

Institute for Materials Research, Tohoku University, Sendai, Japan

Visiting Researcher, 10/90 – 12/93

• Discovered that the rare earth oxide and alumina additives are effective on the densification of sintered silicon carbide. Results published on Journal of American Ceramic Society etc.

China Building Materials Academy, Beijing, China

Manager of Aero-Space Glass Lab, Engineer, 9/85 – 10/90

• Developed an on-line quality control method for manufacture of tempered glass by using surface stress as feedback. Theoretical part published on the Journal of American Ceramic Society.

PROFESSIONAL TRAINING/CERTIFICATE:

• Lead Auditor for ISO 9000:2000 Quality Management System

• Lead Auditor for ISO/TS 16949:2002 Quality System for Automotive Suppliers

• Project Management

• Internal Quality System Auditor for ISO/TS 16949.

• ISO 14001 Environment Management System Internal Auditor

• Quality tools: PPAP, APQP, corrective and preventive action, team problem solving, mistake proofing

• Oracle Certified Professional, Oracle 8 Database Administrator

EDUCATION:

MS in Materials Science and Engineering, 1/94 – 5/96, Wayne State University, Detroit, MI

BS in Engineering Physics, 9/80 – 7/85, Tsinghua University, Beijing, China

SELECTED PUBLICATIONS:

1. Effects of gadolinia and alumina addition on the densification and toughening of silicon carbide

Zhao Chen

Journal of the American Ceramic Society, 79(2) 530-2, 1996

2. Pressurelessly sintering of silicon carbide with additives of samarium oxide and alumina

Zhao Chen and Lingfang Zeng

Materials Research Bulletin, 30(3), 265-70, 1995

3. Influence of surface structure on the fracture toughness of tempered glass

Zhao Chen, Zongzhe Jin and Jingyi Chang

Journal of the American Ceramic Society, 71(10) C434-5, 1988

References Available Upon Request

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