Customer Service Representative
Resume:
Mary Metoyer
Kingwood, TX
***********@*****.***
Objective: To obtain a challenging position with a possibility of advancement and exploration of new opportunities within the company.
Experience:
Spherion Sep 2007 to Mar 2008
Customer Service/Inbound Call Center
• Provide health and welfare options to clients
• Process annual enrollments and provide cost
• Increased customer satisfaction by providing ongoing customer support on coverage information
Hewlett-Packard Tomball, TX
Final Test / Customer Service June 2006 to Sep 2007
• Increasing customer satisfaction by final testing computers
• Ensuring all programs were functioning properly prior to shipping and delivery.
Cargo Export Services Houston, TX
Export Traffic Agent 2002 to 2004
• Data entry and routed international freight
• Prepared airwaybills for AVI and flight manifest
• Separated SED and TE forms for US Customs
• Assisted customers with flight reservations and drop off of freight
Fxi Corp c/o Pro Staff Houston, TX
CRS Verification / Inbound Router 1998 to 2001
• Scheduled and entered new pick up orders into IMS and SAP
• Verified pick up of orders with agent
• Routed freight / distributed packing materials to agents
• Dispensed airwaybills to check in freight (POD waybills)
Waste Management c/o Pro Staff Houston, TX
Receptionist 1998 to 1998
• Increased customer satisfaction by greeting clients
• Answered and transferred incoming calls
• Accounts receivable, distribution of mail, and other duties as assigned
Education:
North Harris Community College Houston, TX
G.E.D
References: Available upon request
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