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IT Professional

New Jersey, United States
May 25, 2018

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Jonathan Owusu

*** ********* ***.

Ridgewood, NJ 07450



InfoPeople, Brooklyn, NY Data Security Analyst

Jan 2015 - PRESENT (Client: City of New York (HRA - MIS))

Perform Information/Data Security operational functions, in form of daily network monitoring, support and troubleshooting using MAGIC ticket system and/or emails/queue. Creation and troubleshoot of Active Directory (AD) workstation and user accounts including scripting; assist in maintenance of AD GPOs and domain-based network. “Front end" support for various HRA web applications & Mainframe TSO/AS400. Generated Metrics and self-managed productivity to ensure requests and password resets were performed in a manner that met compliance standards. Maintained city department agency files shares, storage, and security distributed across multiple file servers using Microsoft DFS. Testing, selection, design, implementation, documentation, operation, and maintenance of various Information Security Encryption Systems, Access and Authentication Technologies and Protocols; BlueCoat/RiverBed tools used.

ASI Integration, New York, NY Desktop Engineer

Dec 2013 - Jan 2015 (Client: ITG)

Users are supported in Windows & Unix environments, locally and at remote sites across 2 time zones via remote access and site visits (HW/SW); support and administration of Active Directory, DHCP, Citrix Xenapp among other solutions. Also provide Mobile Device, VPN support (RSA, BES, Xenmobile) & VMWare/Virtual PC support. Microsoft Office 2003 / 2007 support; Windows XP/7 & Enterprise Vault support Server and Workstation builds including creation of standard images for deployments (LANDesk, SCCM). Project lead on AD consolidation and Windows XP migration projects; domain controller removal from Active Directory including manual metadata cleanup, as well as Disaster Recovery/BC initiatives. Authored instructional documentation for technical staff and user community for new company standards.

Infinity Consulting, Parsippany, NJ Security Engineer

Apr 2013 - Dec 2013 (Client: York Risk Services)

Supported forensic, data preservation, and internal investigation efforts during ongoing company acquisitions & expansion in 94+ locations/2500+ user environment; assisted team in "sniffing", forensics tool(s), investigative processes (Encase, FTK) & Disaster Recovery projects.. Performed imaging for all PCs, Laptops and Windows Servers; assessed the common software required for every device on York’s network and apply customization, as needed. Deployed and secured security (Symantec Endpoint) & forensic (Encase) software, as well as various Internet & proprietary applications (physically & remotely); encrypted various HDs & other media/correspondences (PGP Universal & BitLocker). Interact directly with users to provide various tasks including upgrades of existing infrastructure, deployment of software into new acquisitions and conduct assessments of existing IT environments.

Sharp Decisions, New York, NY Disaster Recovery Help Desk

Oct 2012 - Apr 2013 (Client: Emblem Healthcare)

Supported more than 500+ end-users for "after-Sandy" support: Monitored Sharepoint - CA Service Desk Express ticketing system. Evaluated, prioritized and delegated end-user requests. Active Directory and Exchange account administration. Utilized Dameware & CA Remote Console to remotely resolve client issues. Troubleshot and repaired network connectivity, network access problems & Avaya phone systems. Performed installations, upgrades, maintenance and troubleshooting for hardware and software. Maintain password security, data integrity and file system security. Created, tested, and managed desktop image standards. Remotely deployed desktop images and applications using CA Remote Console & SCCM. Documented system changes, software installation procedures and software configurations.

Tri-State, Bronx, NY EMR Implement. Engineer

Apr 2011 - Nov 2012 (Client: Montefiore)

Gathering/documenting in support of the build team and then be involved with post implementation support and training for clinical systems; key part of the clinical informatics team that is responsible for EMR and Practice Management implementation support for the health system; SCCM software packaging (Centricity, Clarity & CareCase). Involved in all phases of the implementation process and work directly with physicians, clinicians as well as administrative staff. Performed typical desktop function as well: Troubleshoot and resolve customer incidents and requests, as related to EMR Project, dealing with PC (migration to Win XP & 7) and Mac Operating Systems, Active Directory, Microsoft Office Suite, iPhone, SAP, Smartphone, Citrix, AS400 and all Health Management owned C.O.T.S. and Proprietary products; 14,000 users Health Sys environment.

Citywide Tech, Brooklyn, NY eDiscovery Specialist

Oct 2009 - Apr 2011 (Client: Bank of NY Mellon)

Identify and harvest data from network share drives and e-mail archive and verify accuracy of electronically stored data in response to legal hold requests with the use of EMC Legato EmailXtender & Symantec Enterprise Vault. Administer litigation database and data hosting projects on Lotus Notes including design, workflow, and training; execute SQL scripts in Oracle to perform extraction, translation, and loading (ETL) of client data on various servers & VMWare clients. Coordinate efforts between various internal business units and technology to complete data collection requirements, under EDRM model. Ensure that preservation requirements are met as determined by Discovery Manager. Assist in developing, documenting, and refining necessary procedures to accomplish discovery process requirements. Miscellaneous activities and responsibilities as assigned by manager.

Comsys, Columbus, OH User Security Administrator

Dec 2007 - Oct 2009 (Client: Various)

Performs tasks related to IT security operations and maintenance work (Lotus Notes, AD, etc), manage ticket queues/change requests; Support analysis and definition of security requirements/audits (SOX, PCI, etc.) for organization to support risk assessment test/evaluations on corporate systems. Knowledge in IBM FileNet server, Lotus Notes, Active Directory, SQL, UNIX, MVS/Top Secret, BaaN, Documentum, Tivoli Identity Manager Oracle, FTP Pro, UNIX, Mainframe, Tandem, Control-M utilized.

Comsys, Columbus, OH Implementation (Mainframe) Analyst

Jan 2007 - Dec 2007 (Client: JP Morgan Chase)

Setup, tested & implemented internal/external customer transmissions are established within a common set of guidelines. Provided tier 2 production support for customer transmissions. Analyzed system logs and scripts to resolve customer transmission issues. Actively assisted the team on questions or issues regarding the technology being used. Around 45+ file transmission implementations/month while maintaining superb customer service; assisted unique transmission projects that increased file transmission implementations to over 100 in peak months. Maintain workflows (queue management, incident management and problem resolution), reviewed weekly and monthly statistics & daily maintenance of existing processes documents. Utilized Connect:Direct (mainframe) to conduct ACH.

CDI, Columbus, OH Midrange Security Specialist

Jul 2005 - Jan 2007 (Client: Nisource)

Supported a global Active Directory environment consisting of multiple forests and domains. Duties include design and implementation of site and replication topologies, scripting to automate Active Directory administration tasks, performing domain upgrades, user migrations, creation of user/group accounts, deletions, and domain consolidations; use of AD Migration Tool. Reserved/monitored various types of records and logs for security access violations & signs of system intrusion; Work with various other teams (SOX, Citrix, Mainframe) to integrate solutions with AD; part of intrusion prevention collective, whom function included (but not limited to) identification of security-related incidents.

Spherion, Columbus, OH Enterprise Security Administrator

Jan 2005 - Jul 2005 (Client: Discover Financial)

Security administration in Windows XP networked environment, managing file shares and directory permissions across Windows; assisted with Internet proxy, VPN, IDS, firewall administration and other various security solutions; Investigate different vulnerabilities. Responds to user access administration audits. Some use of ADMT for special projects, concerning international users. Install of applications. Utilized Active Directory, UNIX, MVS RACF Mainframe, Teradata, Mobius, Service Center, etc


Ohio State University, Columbus, OH B.S. Biology

NBBJ Training Academy, Columbus, OH Networking

Networking Administration/Tech: CompTIA A+, Net+, MCP(Win 2000) & CCNA


Workstation O/S Windows, UNIX/Linux, DOS, RACF Mainframe

Server Admin Windows 08/12, Active Directory, SQL Server, BES

Security Symantec Endpoint/AV, McAfee, Norton, Firewall, BlueCoat, Riverbed, SOX/PCI, Disaster Recovery/Business Continuity

Email Outlook/Exchange, Lotus Notes

Networking Cisco, VPN, Juniper, FTP,

Application Support Tivoli Identity Manager, SAP R/3, McKesson, etc. Numerous commercial and proprietary applications.

Programming Powershell, Perl

Hardware IBM/Lenovo, HP, Dell, Fujitsu, NCR, Daktronics, Radiant Systems, Verifone, Toshiba, etc.

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