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Engineer Quality Assurance

San Jose, CA, 95129
August 14, 2012

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Mark A. Nelson

**** ******* **, *** ****, CA ****8



Intel Corporation- 3600 Juliette Lane, Building SC-12, Santa Clara, CA 95054

Graphic Debug Technician, February 2012 - Present

Responsible for testing daily builds of Intel integrated video drivers for pre-release Macintosh units. Checked quality of OpenGL video on high end 3D graphic applications and games. Reported quality of video playback. Organized testing effort and feedback processes.

Electronic Arts- 209 Redwood Shores Parkway, Redwood City, CA 94065

Game Tester (part-time), January 2009 - November 2011

Responsible for testing pre-release games on PC and current console platforms (Xbox, PlayStation, & Wii). Gave feedback on game playability, and look & feel. Noted on what was intuitive and what wasn’t working for the user. Applied many quality assurance practices to assist developers in building an enjoyable user interface.

Intertek - Quality Partners- 450 Main Street, Suite #207, Pleasanton, CA 94566

Senior Test Engineer, May 2005 - May 2008

Responsible for OS and application testing of Cell Phones, Multimedia Players, PDAs, and Bluetooth handheld devices for third party vendors. Created test plans and matrices, and led the testing effort for sending of different video formats over wireless networks. Created test suites for FAST (Functional Acceptance Simple Testing.) Worked closely with national wireless network providers to resolve transmission issues in 1xRTT and 1xEVDO service areas. Utilized several dozen different document, audio, picture, and video file formats in compatibility testing. Responsible for answering client questions regarding performance, as well as being contact for follow-up support.

Adobe Systems - 345 Park Avenue, San Jose, CA 95110

QA Engineer (contract), November 2003 - May 2005

Responsible for testing Adobe Creative Suite (PhotoShop, Illustrator, InDesign, GoLive, etc.), for Windows XP & 2000, and Macintosh OS 10.2 - 10.4 . Created test plans and matrices, and led the testing effort for installation testing. Created test suites for minimum configuration testing. Oversaw integration of Point Products with Adobe Stock Photos & Bridge.

Apple Computers - 1 Infinite Loop, Cupertino, CA 95014

QA Engineer (contract), March 2002 - December 2002

Responsible for testing iSync and iCal, for Macintosh OS 10.1 - 10.2 . Created test plans and matrices, and led the testing effort for importing of Palm vCal files and Microsoft Entourage Database files. Created test suites for synchronization of Palm OS devices, iPods, web calendars, cell phones and other Bluetooth wireless devices. Oversaw integration of vCard based Address Book. Responsible for internal engineer helpline and website FAQ.

Palm Inc. - 5470 Great America Parkway, Building #10, Santa Clara, CA 95052

Senior Macintosh Test Engineer, August 2000 - November 2001

Responsible for testing the Carbonized versions of Palm Desktop version 4.X, for Macintosh OS 9.x and OS X. Created test plans and matrices, and led the testing effort for the HotSync component. Created test suites using FileMaker Pro 3 - 4. Oversaw integration with Microsoft Entourage. Supervised the International QA bugs. Led a team of three testers.

Microsoft Corp. - 1075 La Avenida, Building #5, Mountain View, CA 94043

Internet Explorer (Macintosh Edition) QA Test Lead, March 2000 - August 2000

Responsible for testing the Carbonized version of Microsoft's Internet Explorer web

browser, Macintosh Edition version 5.x, for Macintosh OS X. Authored automated test suites utilizing AppleScript, FileMaker Pro, JavaScript, & HTML. Led a team of two testers.

Apple Computers - 1 Infinite Loop, Cupertino, CA 95014

Macintosh OS Engineer, November 1999 - March 2000

iBook / PowerBook QA Test Lead, March 1999 – November 1999

Authored installation scripts for software packages in C code based on various hardware and software configurations. Managed iBook / PowerBook hardware and OS testing between engineers and testers in a breakneck development cycle. Organized testing guidelines, matrices, and reports among testers for presentation to engineers and upper management. Coordinated crash reporting statistics between all hardware groups. Responsible for quick-looking new OS builds before approving release for general testing. Helped train and orient new testers, led a team of eight testers.

Compaq Computers: Tandem Division - 19333 Vallco Parkway, Cupertino, CA 95014

Java QA Lead, December 1996 - March 1999

Authored testing strategies for Tandem's NonStop Server for Java product based on Sun's Java Development Kit. Designed test matrices and assigned pass/fail criteria, stress testing, and risk status based on IEEE Standards for Software Test Documentation. Helped schedule quality assurance milestones from development to delivery. Performed daily maintenance checking on Tandem NonStop Systems. Led a team of two testers.


San Jose City College – San Jose, California

Computer Information Systems, September 2011 - Present

Took refresher courses on LINUX, C++, Java, XHTML .

Illinois State University - Bloomington, Illinois

Computer Science Program, January 1995 - December 1996

Studied Systems Development, GUI Design, and C, COBOL and Visual BASIC programming on Windows NT, 95, and 3.1 based networks. Designed web pages, CGI scripts, and performed Internet searches.

Parkland College - Champaign, Illinois

Computer Visualization Program, August 1991 - May 1993

Studied Data Structures, Numerical Analysis, and Pascal and C language programming on WIN/DOS based networks. Worked with UNIX operating systems and software.


Rebuilding Together Oakland – Oakland, California

Site Volunteer, October 2011

Assisted in landscaping, mulching, sand spreading, painting, and gardening at local community center. Also participated in weeding and litter pick-up.

Habitat for Humanity - New Orleans, Louisiana

Assistant Site Coordinator, October 2010

Built new, simple, affordable homes from the ground up throughout the New Orleans area for hard-working, low-income families. Homes were at all stages of the construction process. Tasks on the construction site fluctuated depending on need, weather, etc.

Prairienet, Public Computer Network – 501 Daniel, Urbana, IL 61820

Systems Volunteer, August 1995 – December 1996

Configured public access sites for public dial-ups. Assisted in diagnosing, configuring, and maintaining donated computers. Registered new user e-mail and web site accounts. Maintained various on-line help and information provider areas. Experience with NEXT computers. Helped present Prairienet systems to the community.

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