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Ms.Roxanne Pritchett

Location:
Corner Brook, NL, A2H 3C9, Canada
Posted:
September 17, 2008

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Resume:

Roxanne Pritchett

Education Sept ****- Jun ***3 Carleton University, Ottawa, Ontario

Bachelor of International Business, Minor in Spanish

April 2005-Dec 2005 Completion of several courses at Memorial University of Newfoundland, St.John’s, NL

Work Experience

March 2008- June 2008 State Street Bank

Trade Liaisons Officer Dublin, Ireland

*Daily input and analysis of reconciliations

*Responsible for maintaining an internal trade log with constant updates as trades arrive

*Interacting with brokers on a daily basis to confirm all money market and foreign exchange trades; as well as fixed income bonds

*Processing an payments and/or anticipations for the daily markets

*Chasing brokers when necessary to obtain all the up to date information needed in this fast paced, deadline driven environment

December 2006-September 2007 Stratos Global Account Specialist St.John’s, NL

*Providing customers with direct support and details of their account status *Resolving customer issues and concerns by tracking history and investigating activity *Exchanging advice and requests with internal sales and customer service teams

*Processing payments, requesting credits and updating customer profiles *Outbound calls to customers in an effort to collect outstanding debt on accounts February 2006- August 2006 Canadian Education Centre Network (CECN) Office Administrator Monterrey, Mexico

*Advising students on study opportunities in Canada

*Attending trade shows, education exhibitions and other outreach activities *Preparing market reports on competitor activities

*General administrative tasks and basic clerical duties within the travel agency

October 2005-February 2006 St.Augustine’s Church

Youth Worker St.John’s, NL

*Responsible for the development of a youth group for kids aged 7-15

*Planned weekly activities for the kids as well as monthly events and outings

*Led a confirmation class every Sunday morning

October 2004-April 2005 Lee Valley Tools

Customer Service Representative Ottawa, Ontario *Accepted calls and processed orders from clients in this inbound call centre

*Independent completion of several projects to improve and monitor daily operations such as updating the status of backordered items, monitoring stock of products and researching obsolete and unavailable items

*Updated customer accounts and aided customers with product related questions

Skills

Computers: Knowledge and work experience in MS Word, Wordperfect, Outlook Express, AccPac, Excel, Power Point, Stars, CSS. As well as internet browsers, search engines and research tools Languages: Fluent Spanish

Hobbies/Interests

International travel and experiencing different cultures first-hand (lived a year in Spain and have also travelled to Mexico, Scotland, France, Italy and England).

Volleyball, music, reading and films.



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