Sales Customer Service
Resume:
JUAN DALAMA
*** * **** ****** • Hialeah, Florida 33013 • 786-***-**** • ********@***.***
Dear Hiring Professional:
In the interest of exploring employment opportunities, your organization has caught my attention as one that will provide me with the challenge, diversification and growth I am looking for. I am enclosing my resume briefly describing my qualifications and credentials for your consideration.
Throughout my career, I have had an outstanding sales and business development record within the retail and telemarketing industry. My career has accelerated based upon my ability to deliver results despite financial, market and organizational challenges, and I am looking to take the next step in my career. Areas of strength encompass:
• Outstanding Track Record in Sales within the retail Industry
• New Business/Department Development
• Sales/Marketing to customers and employees in retail Organizations
• Managing Complex Sales Cycles and Growing Market Share
• Closing Skills
• Client Management/Retention and Relationship Selling/Solution Sales
• Well-developed Vital Network of Business/Industry Contacts
I am a dedicated person with a high commitment level to the company who employs me. I would like to be part of an organization that will provide me with a challenge and the opportunity to make a difference. I have over 18 years of experience and my proven sales background combined with my outstanding interpersonal and communication skills makes me a strong candidate for a position with your company.
I am highly productive, profit-oriented and service-committed. Aware of the quality and ethics of your corporation, I would be delighted to speak with you about potential opportunities. Please contact me to arrange an interview. Or I will be willing to contact you at your convenience.
Thank you for your consideration. I look forward to our conversation.
Respectfully yours,
Juan Dalama
Enclosure: Resume
JUAN DALAMA
655 E 55TH Street • Hialeah, Florida 33013 • 786-***-**** • ********@***.***
OVERVIEW
Highly accomplished Sales and Business Development Professional with diversified experience in sales and marketing within the retail and telemarketing industry.
AREAS OF EXPERTISE
New Business Development Strategic Planning Expanding Market Share
Marketing / Growth Initiatives Team Building Product Positioning
Account Management Providing Total Quality Service Closing Skills
Employee Management Employee Development
Converting Competitive Accounts Client Development and Retention
PROFILE
• Proven track record of experience in marketing to customers and the buying organization.
• Developed strategic network of relationships with diverse contact base within the retail industry, integral in advancing business development initiatives.
• Outstanding communication and interpersonal skills including presentation experience. Successfully interacts with and builds productive relationships with customers, employees and key decision-makers such as senior management. Bilingual: English and Spanish.
• Demonstrated success as a top performer and an outstanding track record of success managing complex sales cycles and growing market share in competitive markets.
PROFESSIONAL INDUSTRY EXPERIENCE
U.S. Gas & Electric
December 2008-July 2011
Account Executive/Retention Specialist
Retention Specialist-
• Took all steps necessary to ensure that each customer continued their services with U.S. & Gas.
• Explored new territories to develop business.
• Strategically leveraged existing relationships with customers to penetrate new sales.
Sales Representative (Phone Sales)-
• Continually analyze customer habits and modifying sales activity to maximize productivity and profitability in the department.
• Maintained an in-depth knowledge of accounts through profiling, including competitor activity and Market share per product
Indigo Pines Consulting (Package Supply co. England)
January 2005-December 2008
Founder/President
• Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Educated and trained employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Managed the distribution of packaging supplies.
Auto Kingdom
October 2001-October 2004
Sales Associate/Floor Manager
• Responsible for coordinating the activities of sales associates to maximize sales and profit while maintaining a consistent, high level of customer service.
• Establishing and growing market share by providing product knowledge to customers in a highly competitive market.
• Developed and implemented strategies by managing the recruiting, selection, training and retention of all selling associates. Initiated sales strategies and plan to increase sales and profits. Identified customer and employee needs, and emphasized benefits for enhancing the personal shopping experience in order to ensure customer retention.
• Strategically leveraged existing relationships with customers to penetrate new sales.
• Traveled 3 out of 4 weeks a month across Florida. (Tent Sales)
L&L Supply
August 1996-September 2001
Floor Manager/Account Executive
• Educated, trained, and managed over 30 employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Strategically developed scripts used to penetrate new sales.
• Established time management classes to improve the prioritizing of each individual employee.
Unlimited Packaging & Shipping
July 1990- March1996
Floor Manager/Account Executive
• Educated, trained, and managed over 25 employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Strategically developed scripts used to penetrate new sales.
• Established time management classes to improve the prioritizing of each individual employee.
EDUCATION
Hialeah High School
High school diploma- 1977
Miami Dade College
Some College
References Furnished Upon Request
JUAN DALAMA
655 E 55th Street • Hialeah, Florida 33013 • 786-***-**** • ********@***.***
Dear Hiring Professional:
In the interest of exploring employment opportunities, your organization has caught my attention as one that will provide me with the challenge, diversification and growth I am looking for. I am enclosing my resume briefly describing my qualifications and credentials for your consideration.
Throughout my career, I have had an outstanding sales and business development record within the retail and telemarketing industry. My career has accelerated based upon my ability to deliver results despite financial, market and organizational challenges, and I am looking to take the next step in my career. Areas of strength encompass:
• Outstanding Track Record in Sales within the retail Industry
• New Business/Department Development
• Sales/Marketing to customers and employees in retail Organizations
• Managing Complex Sales Cycles and Growing Market Share
• Closing Skills
• Client Management/Retention and Relationship Selling/Solution Sales
• Well-developed Vital Network of Business/Industry Contacts
I am a dedicated person with a high commitment level to the company who employs me. I would like to be part of an organization that will provide me with a challenge and the opportunity to make a difference. I have over 18 years of experience and my proven sales background combined with my outstanding interpersonal and communication skills makes me a strong candidate for a position with your company.
I am highly productive, profit-oriented and service-committed. Aware of the quality and ethics of your corporation, I would be delighted to speak with you about potential opportunities. Please contact me to arrange an interview. Or I will be willing to contact you at your convenience.
Thank you for your consideration. I look forward to our conversation.
Respectfully yours,
Juan Dalama
Enclosure: Resume
JUAN DALAMA
655 E 55TH Street • Hialeah, Florida 33013 • 786-***-**** • ********@***.***
OVERVIEW
Highly accomplished Sales and Business Development Professional with diversified experience in sales and marketing within the retail and telemarketing industry.
AREAS OF EXPERTISE
New Business Development Strategic Planning Expanding Market Share
Marketing / Growth Initiatives Team Building Product Positioning
Account Management Providing Total Quality Service Closing Skills
Employee Management Employee Development
Converting Competitive Accounts Client Development and Retention
PROFILE
• Proven track record of experience in marketing to customers and the buying organization.
• Developed strategic network of relationships with diverse contact base within the retail industry, integral in advancing business development initiatives.
• Outstanding communication and interpersonal skills including presentation experience. Successfully interacts with and builds productive relationships with customers, employees and key decision-makers such as senior management. Bilingual: English and Spanish.
• Demonstrated success as a top performer and an outstanding track record of success managing complex sales cycles and growing market share in competitive markets.
PROFESSIONAL INDUSTRY EXPERIENCE
U.S. Gas & Electric
December 2008-July 2011
Account Executive/Retention Specialist
Retention Specialist-
• Took all steps necessary to ensure that each customer continued their services with U.S. & Gas.
• Explored new territories to develop business.
• Strategically leveraged existing relationships with customers to penetrate new sales.
Sales Representative (Phone Sales)-
• Continually analyze customer habits and modifying sales activity to maximize productivity and profitability in the department.
• Maintained an in-depth knowledge of accounts through profiling, including competitor activity and Market share per product
Indigo Pines Consulting (Package Supply co. England)
January 2005-December 2008
Founder/President
• Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Educated and trained employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Managed the distribution of packaging supplies.
Auto Kingdom
October 2001-October 2004
Sales Associate/Floor Manager
• Responsible for coordinating the activities of sales associates to maximize sales and profit while maintaining a consistent, high level of customer service.
• Establishing and growing market share by providing product knowledge to customers in a highly competitive market.
• Developed and implemented strategies by managing the recruiting, selection, training and retention of all selling associates. Initiated sales strategies and plan to increase sales and profits. Identified customer and employee needs, and emphasized benefits for enhancing the personal shopping experience in order to ensure customer retention.
• Strategically leveraged existing relationships with customers to penetrate new sales.
• Traveled 3 out of 4 weeks a month across Florida. (Tent Sales)
L&L Supply
August 1996-September 2001
Floor Manager/Account Executive
• Educated, trained, and managed over 30 employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Strategically developed scripts used to penetrate new sales.
• Established time management classes to improve the prioritizing of each individual employee.
Unlimited Packaging & Shipping
July 1990- March1996
Floor Manager/Account Executive
• Educated, trained, and managed over 25 employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Strategically developed scripts used to penetrate new sales.
• Established time management classes to improve the prioritizing of each individual employee.
EDUCATION
Hialeah High School
High school diploma- 1977
Miami Dade College
Some College
References Furnished Upon Request
JUAN DALAMA
655 E 55th Street • Hialeah, Florida 33013 • 786-***-**** • ********@***.***
Dear Hiring Professional:
In the interest of exploring employment opportunities, your organization has caught my attention as one that will provide me with the challenge, diversification and growth I am looking for. I am enclosing my resume briefly describing my qualifications and credentials for your consideration.
Throughout my career, I have had an outstanding sales and business development record within the retail and telemarketing industry. My career has accelerated based upon my ability to deliver results despite financial, market and organizational challenges, and I am looking to take the next step in my career. Areas of strength encompass:
• Outstanding Track Record in Sales within the retail Industry
• New Business/Department Development
• Sales/Marketing to customers and employees in retail Organizations
• Managing Complex Sales Cycles and Growing Market Share
• Closing Skills
• Client Management/Retention and Relationship Selling/Solution Sales
• Well-developed Vital Network of Business/Industry Contacts
I am a dedicated person with a high commitment level to the company who employs me. I would like to be part of an organization that will provide me with a challenge and the opportunity to make a difference. I have over 18 years of experience and my proven sales background combined with my outstanding interpersonal and communication skills makes me a strong candidate for a position with your company.
I am highly productive, profit-oriented and service-committed. Aware of the quality and ethics of your corporation, I would be delighted to speak with you about potential opportunities. Please contact me to arrange an interview. Or I will be willing to contact you at your convenience.
Thank you for your consideration. I look forward to our conversation.
Respectfully yours,
Juan Dalama
Enclosure: Resume
JUAN DALAMA
655 E 55TH Street • Hialeah, Florida 33013 • 786-***-**** • ********@***.***
OVERVIEW
Highly accomplished Sales and Business Development Professional with diversified experience in sales and marketing within the retail and telemarketing industry.
AREAS OF EXPERTISE
New Business Development Strategic Planning Expanding Market Share
Marketing / Growth Initiatives Team Building Product Positioning
Account Management Providing Total Quality Service Closing Skills
Employee Management Employee Development
Converting Competitive Accounts Client Development and Retention
PROFILE
• Proven track record of experience in marketing to customers and the buying organization.
• Developed strategic network of relationships with diverse contact base within the retail industry, integral in advancing business development initiatives.
• Outstanding communication and interpersonal skills including presentation experience. Successfully interacts with and builds productive relationships with customers, employees and key decision-makers such as senior management. Bilingual: English and Spanish.
• Demonstrated success as a top performer and an outstanding track record of success managing complex sales cycles and growing market share in competitive markets.
PROFESSIONAL INDUSTRY EXPERIENCE
U.S. Gas & Electric
December 2008-July 2011
Account Executive/Retention Specialist
Retention Specialist-
• Took all steps necessary to ensure that each customer continued their services with U.S. & Gas.
• Explored new territories to develop business.
• Strategically leveraged existing relationships with customers to penetrate new sales.
Sales Representative (Phone Sales)-
• Continually analyze customer habits and modifying sales activity to maximize productivity and profitability in the department.
• Maintained an in-depth knowledge of accounts through profiling, including competitor activity and Market share per product
Indigo Pines Consulting (Package Supply co. England)
January 2005-December 2008
Founder/President
• Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Educated and trained employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Managed the distribution of packaging supplies.
Auto Kingdom
October 2001-October 2004
Sales Associate/Floor Manager
• Responsible for coordinating the activities of sales associates to maximize sales and profit while maintaining a consistent, high level of customer service.
• Establishing and growing market share by providing product knowledge to customers in a highly competitive market.
• Developed and implemented strategies by managing the recruiting, selection, training and retention of all selling associates. Initiated sales strategies and plan to increase sales and profits. Identified customer and employee needs, and emphasized benefits for enhancing the personal shopping experience in order to ensure customer retention.
• Strategically leveraged existing relationships with customers to penetrate new sales.
• Traveled 3 out of 4 weeks a month across Florida. (Tent Sales)
L&L Supply
August 1996-September 2001
Floor Manager/Account Executive
• Educated, trained, and managed over 30 employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Strategically developed scripts used to penetrate new sales.
• Established time management classes to improve the prioritizing of each individual employee.
Unlimited Packaging & Shipping
July 1990- March1996
Floor Manager/Account Executive
• Educated, trained, and managed over 25 employees on products and industry trends through one-on-one training sessions, in-service education programs, seminars and advisory boards.
• Strategically developed scripts used to penetrate new sales.
• Established time management classes to improve the prioritizing of each individual employee.
EDUCATION
Hialeah High School
High school diploma- 1977
Miami Dade College
Some College
References Furnished Upon Request
Contact this candidate