Customer Service Sales
Resume:
Bridget Shilling
Massillon, OH 44646
Education: Stark State College, North Canton, OH
Hospital Phlebotomy – (course included 100 clinical hours)
(Will take ASCP Certification test w/in 60 days)
Also, on the waiting list for the Occupational Therapy Asst. Program
Tuslaw High School, Massillon, OH
Graduated in 1991
Stark State College, North Canton, OH
Medical Billing & Coding I & II Feb – April 2005
RG Drage Career Center, Massillon, OH
Medical Terminology – Fall 2004
Work Experience: 4/00 – 3/10 Diebold Incorporated, North Canton, OH
Product Solutions Specialist 6/06 – 3/10
• Review sales orders sent in by Diebold salespeople using a web based order system to ensure the appropriate paperwork / approvals /drawings have been submitted.
• Approve and release the sales order in DOMS and Baan system.
• Work as a liaison between our manufacturing departments / buyers to process all change orders and/or expedite requests.
• Ensure the appropriate revenue recognition code is entered
Customer Account Coordinator 4/00 – 6/06
• Manage customer accounts to ensure timely customer payments, proactively resolving accounts receivable issues, and communicating accurate answers to external customers as well as field sales/service operating team inquiries.
• Above average knowledge of the following internal information systems: (CARMS) Customer Accounts Receivable System, (NSCA) Service Contract Administration, (SOP) Sales Order Processing, SOARS, Billed Work System, (CCMF) Corporate Customer Master File, DB2/QMF
1998-1999 Chase Manhattan Mortgage Corp., Canton, OH
Mortgage Loan Processor
• Verified borrower information
• Prepared file for underwriting and verified all financial information met Fannie Mae guidelines
1995-1998 First Merit Mortgage Corporation, Canton, OH
Set-up Coordinator
• Set up loan files for the processors within 24 hours of receipt.
• Mailed verifications employers and financial institutions to expedite information retrieval process.
• Downloaded files to Fannie Mae’s Desktop Underwriter and reviewed and cleared findings.
1996-1997 General Secretary
• Directed incoming calls to the correct party reducing hold time.
• Responded to customer needs in a timely fashion.
• Updated reports using Lotus 1-2-3, Word Pro and Freelance Graphics keeping management informed as to the progress of the customer service department.
1995-1996 Appraisal Department Secretary
• Retrieved copies of auditors cards from microfiche to assist the appraisers in finding all valuable information on a property
• Created plat maps for the appraisers to include with their report.
• Distributed appraisal assignments to the appraisers
• Responded to questions from internal as well as external customers.
Computer Skills: Excel, Word, Powerpoint, Outlook, Internet
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