Engineer Management

ROLANDO ALMARAZ JR

PHONE: 956-***-****

ADDRESS: *** ***** ** *********** **, 78521

EMAIL: ******.*******@*****.***

Profile

An Endpoint and Systems Engineer with a strong background in Microsoft Windows environments, networking, patch management, software distribution, image management, Microsoft server, computer hardware maintenance and endpoint security management. I compiled 7 years experience in the Information Technology industry and with 5 of those years operating in a 24/7 Health Care Environment.

Education

University of Texas at Brownsville: B.S

Computer Information Systems Technology - 2012

Texas State Technical College: A.A.S

Network Information Management Technology - 2008

Certifications

Microsoft Certified IT Professional

Enterprise Desktop Administrator on Windows 7

CN# D388-5870

Microsoft Certified Technology Specialist

Windows 7 Configuration

CN# D385-8082

VMware vSphere: 40hrs Training Certification

Install, Configure, Manage v5.0

Experience

SYSTEMS ENGINEER, VALLEY BAPTIST HEALTH SYSTEM

HARLINGEN, TEXAS: 2011 - PRESENT

Perform administrative functions over physical and virtual server environment. Multiple leadership roles were held as a system resource in a diverse group of integration and environmental upgrade projects. Provided cross training and knowledge transfers across Information Technology and Business departments. Implemented new technologies and upgraded critical infrastructure components and processes to improve workflow across departments. Collaborated with IT and Business departments to troubleshoot and resolve both simple and complex challenges.

• Rebuilt and deployed McAfee Antivirus Encryption Solution

• Performed EMR application upgrades

• Respiratory EMR Clinivision

• Financial and Clinical EMR Source Plus and Advantax

• Emergency Department EMR Medhost

• Support Multiple Clinical Applications

• Streamline Health

• EDMS Medhost

• FUJI Synapse

• PICIS Care Suite

• GE Centricity Perinatal

• Member of IP range migration project of 3900 end point migration.

• Implemented and manage KMS solutions for Microsoft product licensing

• Worked with national resources during existing technology upgrades and new technology integrations.

DESKTOP ENGINEER, VALLEY BAPTIST HEALTH SYSTEM

HARLINGEN, TEXAS: 2009 - 2011

Functioned as Team Lead focusing on the most challenging issues. Provided education and support to team members across all facilities. Leveraged past experiences identifying out-of-the-box solutions leveraging technology and automation solving problems. Extended technical knowledge utilizing batch scripting and VBScript. Making mundane tasks repeatable and consistent.

• Defined and implemented standards for organization wide Windows Imaging process across

2600 different Client Endpoints

• Redesigned Endpoint Deployment Process

• Developed Windows 7 and Office 2010 rollout

• Coordinated and spearheaded upgrade and integration activities leveraging National and

International resources

• Re-designed Group Policy for Client Endpoints

• Consolidated file and program repositories for central file repository for package distribution

• Technical Lead on a 400 Client Endpoint refresh effort covering user needs, application

requirements, and one-off workstation configurations with limited oversight and residual issues

FIELD SERVICE TECHNICIAN, VALLEY BAPTIST HEALTH SYSTEM

HARLINGEN, TEXAS: 2007 - 2009

Performed routine operational maintenance in a field environment supporting the end-user community ranging from Administration, Clinical and Physician users. Listened to user concerns/challenges discerning actionable steps to resolve challenges. Provided education when needed/desired. Built relationship and trust with user community by providing consistent service and reliable problem resolution in a timely manner.

DATA CENTER OPERATOR, VALLEY BAPTIST HEALTH SYSTEM

HARLINGEN, TEXAS: 2006 - 2007

Managed daily tasks consisting of system backup, routine job processing and system interfaces on 300+ server and processes supporting the Electronic Medical Record system and related sub-systems in a 24/7 environment. Performed troubleshooting tasks escalating when necessary to Server, Application, and/or Network Engineers to ensure the system achieves organization uptime and readiness objectives.

Skills

• Endpoint Management with LANDesk, Tivoli and Microsoft SMS.

• Operating System Image Design and Management.

• Software Packaging and Deployment.

• Patch Management.

• Software and Hardware Inventory Management.

• Microsoft Infrastructure Components.

• Group Policy.

• DHCP/DNS.

• Active Directory.

• WSUS

• McAfee ePolicy Orchestrator.

• Antivirus Management.

• Endpoint Encryption Management.

• Policy Creation and Management.

• VMware Virtual Environment.

• Virtual Server Administration.

• Virtual Desktop Infrastructure Administration.

• Troubleshooting

• Wireshark

• Intermediate level of packet analysis expertise.

• Citrix

• Intermediate level of XenApp Management.

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