Operations Manager
Resume:
Emilio Gonzalez
San Antonio, TX 78237
*************@*****.***
Objective To obtain employment in a role that will allow me to use my experience and knowledge in refrigerated, dry, and limited truck load (LTL) freight as well as customer service.
Experience 2009 – Current Beruba Investments, Inc. San Antonio, TXOperations Manager§ Coordinate freight for various customers within the 48 states§ Facilitate efficient routing§ Schedule and dispatch all pick-ups and delivery appointments for drivers§ Maintain a good and adequate customer service relationship§ Prepare all claims and accident reports with insurance company§ Prepare drivers for pre-employment (drug testing, random testing, background check, drivers’ moving violations report, etc.)§ Ensure all drivers’ files are properly established and maintained in accordance with DOT regulations§ Ensure all safety standards are met by the professional drivers in accordance with company policy and DOT regulations; communicate all safety concerns to all professional drivers as they arise§ Prepare quarterly reports as required by DOT§ Schedule service maintenance and repairs on all vehicles and maintain records§ Conduct and maintain safety inspection records as required by DOT
2008 - 2009 SPFM, LP San Antonio, TXTransportation Supervisor§ Coordinate LTL freight and direct loads for our customers§ Schedule appointments for pick-up and deliveries§ Broker freight to outside carriers§ Inspect trucks and trailers in order to pass DOT inspections§ File quarterly reports for road taxes and maintain records§ Prepare drivers for pre-employment (drug testing, random testing, background check, drivers’ moving violations report, etc.)§ Schedule service maintenance and repairs on all vehicles and maintain records§ Knowledge of DOT audits
1999 – 2008 E & D Carriers San Antonio, TXOwner/Operator§ Self-employed; owned and operated 4 refrigerated trailers§ Handled all tax records, tracked business expenses, billing/invoicing, etc.§ Majority of loads were leased through Freight All Kinds, Inc.
1991 - 2007 Freight All Kinds, Inc. Denver, COFreight Broker/Dispatcher§ Freight broker for various customers to haul their freight§ Dispatch drivers on pick-ups and deliveries for customers’ products§ Coordinate and route freight from pick-up location and delivery destination§ Maintain a good customer service relationship§ Schedule LTL and back haul for carriers§ Maintain a good adequate relationship with the owner and operators§ Customer sales
Skills § Excellent customer service skills§ Excellent communication skills (both written and oral)§ Type 30 wpm, 10-key touch§ Filing, faxing, copying, scanning§ Basic computer knowledge (MS Office Suite)§ Over-the-road experience – Class A – CDL License§ Basic forklift knowledge§ Warehouse experience§ Basic accounting (billing, invoicing, tracking expenses, etc.)§ Knowledge of geographical areas§ Working with independent carriers§ Ability to work under pressure§ Good problem solving skills§ Bilingual
Education High School Diploma1984 John F. Kennedy HS San Antonio, TX
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