IT Manager, Project Manager, Business Analyst

Andre L Martin

PO Box *****, Los Angeles, CA ****6-0083

Phone: 323-***-**** Alt: 323-***-****

E-Mail: ********@*******.***

Technical Experience:

• Network and PC Support

• Hardware and Software Trouble-Shooting, Backups and Maintenance

• Deployment, Database Maintenance, Configuration

• Ongoing Support for Media Based Software Applications

• Support for mobile devices (Blackberry; Palm devices)

Hardware Experience:

• Dell and Hewlett Packard desktops and notebooks

• Installations, Upgrades, Migration Projects, Troubleshooting, Configuration and Repair (RAM, Hard Drives, Motherboards, CD-DVD Drives etc)

• TCP/IP Connectivity and Configuration

Education:

Professional Career Development Institute (Atlanta, GA)

Certificate: PC Repair Program – Software and Hardware

Skills:

• PC Software and Hardware Troubleshooting

• Network Support at the Desktop Level

Professional Experience:

9/97 - 8/08-Initiative North America (formerly Western International Media)

(Los Angeles, CA)

Technology Analyst:

• Network and Desktop Support

• Setup and Maintenance of Active Directory Accounts

• Provided End User Technical Support for 2000+ Users in a Windows NT/2K/2K3, Novell, and AS400 Environment

• Lead with a Team of 4 Assistants in Deployment, Installation and Ongoing Support for Media Based Software Applications from the Server/Internet to the Desktop Level

• Hardware and Software Trouble-Shooting, Backups and Maintenance

• Continuous Support for HP and Xerox Printer, Fax and Copy Machines and Personal Printers

• Deployment, Database Maintenance, Configuration, Documentation

• Provided end user technical support for 2000+ users in a Windows NT/2K/2K3, Novell, and AS400 environment

• Ongoing Support for Donovan Data Systems (DDS) Software Applications

• Citrix Server Management and Application Support

• Installation of Local, Server, and Internet Based Applications

• Database Maintenance of Media Research Software Specializing in Media Research, Media Planning, and Buying Applications with Some Support for the LexisNexis Software Application

• Continuous Support for Windows Operating Systems (2k, XP and Vista)

(Active Directory and Novell Environment)

• Microsoft Office 2000, XP, 2003 and 2007 (Word, Excel, Outlook Client)

• Support for mobile devices (Blackberry; Palm devices)

• Exchange Server Support from the Desktop Level

2/93-8/98- Teletrac, Inc. (Garden Grove, CA)

Systems II Operator/Product Support Rep./Field Service Rep/Help Desk/Network Support

• Maintenance of Communications System-Software & Hardware Troubleshooting and Repair

• On-Site Installation, Repair and Programming of Tracking and Messaging Units. Traveled to Clients (N) Oxnard, (S) Long Beach, (W) San Fernando Valley (E) Redlands

• Familiar with Maps (Thomas Guide and Online Maps)

• On-Site Computer Setup, Installation and Hardware and Software Troubleshooting. Operating Systems-Dos, QNX2, and Windows ’95

• Communications Applications-Procomm Plus

• Support for Novell Network 3.12, Ethernet network

• Support for CCMail and Microsoft Exchange at Desktop Level

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