Customer Service Medical

TAMARA S. HEMMINGS

**** ***** *** *********, *** 931

Charlotte, NC 28213

Phone: 704-***-****

Email: *******@*****.***

CUSTOMER SERVICE / RECEPTIONIST / TELEPHONE OPERATOR

EXECUTIVE SUMMARY

I am reliable, trustworthy and meticulous individual who is very goal oriented. I was employed to one of the largest medical laboratories in Jamaica for 5 years, where I gained a good understanding of professional responsibility and developed excellent customer service skills. In addition, I am able to work on my own initiative or as part of a team and can deal with administrative tasks competently.

EDUCATION AND CERTIFICATIONS

2005 – 2009 University of the West Indies, Mona, Jamaica.

B.A Degree, European History (major) and International Relations (minor)

2004 Jamaica Employers’ Federation, Kingston, Jamaica.

Certificate in Telephone Operating Techniques and Customer Service Relations

PROFESSIONAL WORK EXPERIENCE

Sam's Club, Charlotte, NC 03/2012-06/2012

Sam's Club is an American chain of membership-only retail warehouse clubs owned and operated by Wal-Mart Stores, Inc., founded in 1983 and named after Wal-Mart founder Sam Walton. As of 2008, the Sam's Club chain serves more than 47 million U.S. members

Cashier

As a Cashier my responsibilities include; following company procedures, operating cash registers, completing member transactions and maintaining appropriate money levels in register drawers. I am also responsible for maintaining the overall appearance of my register area and performing general maintenance as requested by management.

Chili’s Grill and Bar Restaurant, Charlotte, NC 09/2009-07/2011

Founded in 1975 Chili’s is located in 27 countries with 1,689 restaurants, the majority (1488) located in the USA. The company has almost 114,000 employees and is traded on the New York Stock Exchange and has annual revenue of $4,376.9 million in 2009.

Hostess/Customer Service Representative

As a Hostess, I am the first point of contact for guests entering the establishment, thereby providing the necessary information to their inquiries. In addition, I am responsible for greeting guests with a warm and friendly welcome; ensure that they are seated in a timely manner as well as in accordance to a prescribe floor plan. Also, I had to ensure that customers enjoy their food and the service by enquiring if their meal is prepared according to their liking and that they are satisfied with the overall customer service relations.

Wawa Inc., Beach Haven, New Jersey 05/2007-09/2008 (summers)

Wawa is a chain of convenience store, fast food franchise and gas stations located in the Mid-Atlantic region of the United States. As of July 2009, Wawa employs 16,000 in 570 stores (210 offering gasoline) and had total revenues of $4.67 billion in 2007.

Customer Service Associate

Being a Customer Service Associate, my responsibilities were to act as a point of sales as well as provide any assistance to customers as they desire.

Key Accomplishment:

Aided in the training of new Associates, as a result trainees were able to be fully trained according to policy guidelines and were fully competent to work within a stipulated two weeks period.

Caledonia Medical Laboratory, Jamaica 09/2003-05/2007

Caledonia Medical Laboratory is the largest Clinical Reference laboratory in the Caribbean; this is of course in strategic partnership with Abbott Laboratories Inc (Diagnostics Division).

Telephone Operator/Receptionist

As a Telephone Operator/receptionist I was the first point of contact for doctors and patient making inquiries through a multiline switchboard as well as in person. I also had to dispatch and file medical reports.

Key Accomplishment:

Assisted in preparation of customer service reports and features while a new laboratory information system (LIS) was being implemented.

SPECIAL SKILLS

• Effective customer service and communication skills

• Competent in carrying out Administrative support tasks.

• Effective writing and analytical skills

• Strong interpersonal skills

• Computer Literate- with particular proficiency in Microsoft Office Words, Excel, Outlook and Power Point

• Goal oriented and hard working, committed to meeting objectives.

• Data Entry skills

• Is able to use the fax and photocopy machines

REFERENCES:

Available upon request

Contact this candidate