Customer Service Engineer

SRIKANTH

Mobile: +919*********

Email: *********@*****.***

Professional Summary:

Having 2.7 years of experience in Manual and Automation Testing

Proficiency in Client/Server and Web applications

Good Exposure to SDLC

Involved in different types of Testing like Functional, Regression Testing ,

Re-Testing and System testing

Good Experience in Test case preparation , Execution and Bug Reporting

Good exposure in Requirements understanding and analyzing.

Working knowledge of Databases

Adaptive to learn new Technologies

Educational Qualification:

Completed B.Com from Nagarjuna University

Professional Experience:

Worked as a ‘Software Test Engineer’ with IGreensystems, Hyderabad since

June ‘08 to July ‘10

Worked for 3i InfoTech as Software Tester from Nov ’07 to Mar ‘08

Technical Skills:

Operating Systems : AS/400, Windows 2000 Prof, XP and windows 2003

Languages : C, AS/400, DB2/400(Mainframes IBM)

Databases : SQL Server 2005

Testing Concepts : Testing Types, Test Management

Testing Tools : Manual Testing, QTP and Load Runner

Tools & Utilities : Ms-Office

Test Management Tools : Quality Center

Web Technologies : HTML and VB Script

Projects Profile:

Project#1:

Title : Dynamic Mail (Bulk Mailing System)

Role : Test Engineer

Environment : ASP.Net, C#.Net, SQL Server 2005

Team size : 4

Description:

This Bulk Mailing solutions web based software serves all the Corporate Mailing Needs, where corporate people will find all the resources and solutions for your bulk Emailing needs. In our bulk emailing website, they can still find our exclusive online bulk email software but also other services like email list rental, the new web based bulk email software, and our bulk email hosting packages. What sets Dynamicmail.info apart from other bulk email marketing companies is the level of Technology and services that Dynamicmail.info can provide. Whether you are looking for an email list, bulk email software or a full service bulk email marketing campaign, we can provide the right solution at the most cost effective price and highest level of customer service.

Dynamicmail.info is proud to present our web based bulk email software program Simplify Mailing.

Responsibilities:

Involved in Testing

Involved in the Business walkthrough for the system requirements

Understanding Requirement Specifications and Design Documents.

Used Quality Center for bug tracking and followed up with the development team to verify bug fixes and update bug status.

Involved in the creation of regression of test bed

Project#2:

Title : Atomization of Marketing Activities

Team size : 4

Role : Programmer

Environment : C#.Net, Asp.NetDuration

The AMA (Atomization of Marketing Activities) is a user friendly, intranet application developed to maintain clean data of customer’s world wide from different systems. The application also provides the facilities of Mail Merge, Template Creation, Email Status Reports and Import /Export Customer’s Lists of the customers from or to different system along with the Cleansing Activities of the customer’s database to the users based on their roles.

Responsibilities:

Involved in Test Planning

Involved in the analysis and design meeting with Dev and SA teams

Participated in review discussions on the defect meetings

Involved in System Testing,

Execution of functional test cases

Reviewing test cases and bugs posted by team

Identified most number of defects and reported using Quality Center

Project#3:

Title : INLAS

Team size : 5

Role : QA Analysts

Environment : java, oracle

The Purpose of this project is to build a world-class customer service data portal, which can provide information that, can be used to communicate effectively with the customer. The Portal aims to digitize key processes to make information more readily available on intranet. This application is envisioned to be used by all of the business as the single point of information dissemination for business and customer related data:

Involved in the creation of Test Plan

Responsible to create the Test cases and test scripts for the core modules

Involved in the analysis and design meeting with Dev and SA teams

Participated in review discussions on the defect meetings

Involved in the creation of Regression test bed

Involved in new software application navigation options

Installed the required software in client systems and validated the same

Successfully handled trainee orientation classes at Client place for our product

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