Customer Service Medical

*** *. ****** ****** *** Park, Il ***** Telephone 773-***-****

Ladonna Grandberry

OBJECTIVE

To obtain a Switchboard Operator position where my progressive experience in the industry can add

Value to a team.

WORK EXPERIENCE

Switchboard Operator

01/08 – Present At Your Service Chicago, IL

Handle a high influx of inbound calls within a dynamic call center environment.

Manage multiple priorities and maintained effective results in a quota driven workplace.

Provide guests with information including prices, seating, schedules and availability.

Maintain knowledge of current products, packages, promotions and event tickets.

Exercise strong interpersonal communication skills with customers and department personnel.

Externship

01/10 – 03/10 Grand Medical Elmwood Park, IL

Maintained all medical and patient files and typed documents and forms as needed.

Answered incoming calls, took accurate messages and provided callers with information as requested.

Made medical appointments according to Doctor’s schedules.

Registered new patients.

Administered injections.

Recorded vital signs, took medical histories, and assisted physician during examination.

Collection and preparation of lab specimens.

Drew blood and conducted autoclaving & sterilizing.

Victory Garden Theater

03/07 – 04/09 Customer Service Rep Chicago, IL

Performed cashiering functions to accept payment for reservation deposits, products, services and tickets.

Obtained information needed to process payments such as name, address and payment information.

Issued tickets and forward as requested by customer.

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Accepted assignments with an open, cooperative, positive and team-oriented attitude.

EDUCATION

09/04-06/08 Prosser Career Academy Chicago, IL

High School Diploma

06/09-03/10 Lincoln College of Technology; Melrose Park, IL

Associate Degree in Medical Assistance

CERTIFICATION

CPR Certification Expires: 11/11 Chicago, IL

American Heart Association

REFERENCES

Available upon request

Contact this candidate