Project Manager/Network Engineer
Resume:
Jason McCord, MCSE CCNA
• • •
*** ******** ****** **** *********: 864-***-****
Fountain Inn, SC 29644 ******@*****.*** Alternate: 864-***-****
Network Engineer / Hardware Technician
MCSE • CCNA • MCP + Internet • A+ • Network+
Network Engineer / Network Administrator / Hardware Technician with multiple strengths in network administration, system security, and advanced desktop and application support. Microsoft Certified Systems Engineer and Cisco Certified Network Associate certifications combined with 13–plus years in customer-support roles, developing capacity to understand problems intuitively, strategize a course of action, automate daily work tasks, and create robust systems that aid productivity. Recognized throughout employment and academic life as an able troubleshooter, a cooperative team player, and an individual willing to share information for improved service delivery. Proven skills in dealing with people from diverse backgrounds with expediency and courtesy.
Value Offered:
• Network Design, • Disaster Recovery, Backups • Hardware Configurations and
Implementation, Security and • System Security Troubleshooting
Administration • Application Support • Messaging Administration
• LAN/WAN • Remote End User Support • Customer Service
Technology Snapshot
Network: TCP/IP and Internet Networking, Cyberguard Firewall Appliances, SonicWall Firewalls, Cisco Routers Switches and Firewalls, Desktop Switches and CAT5/6 Wiring
Server Applications Microsoft: Active Directory, Microsoft Exchange, Veritas Backup Software, Terminal Server and Citrix Thin Client Computing, DNS Server, DHCP Server, SQL Server, Ultrabac Backup Software, iSCSI Server 2000/2003/2008
Server Applications Linux: Sendmail, Postfix, Dovecot, MySql, Samba, Cron, TAR, iSCSI, SpamAssassin
Platforms: Windows NT 4.0/95/98/ME/2000/XP/Vista/Windows 7; Red Hat Linux; CentOS, Thin Clients (Wyse)
Desktop Applications: Microsoft Office 97/2000/XP/2003, Adobe Products
Hardware: Desktop PC Repair, Server Monitoring and Repair
Printers: Repair HP, Lexmark. Maintain Zebra and WASP Industrial Bar Code Printers. Create and administrate printer queues
VOIP / PBX: Inter-Tel Phone Systems, Cisco Small Business VOIP
Experience Highlights
• Designed and implemented multiple types of networks ranging from token ring networks to multi-segment wide area networks.
• Well-versed in the implementation and administration of multiple operating systems within the same network.
• Cut time in restoring faulty hardware by hours through Ghost disk imaging.
• Remote and locally administrated Windows Server 2000/2003/RHEL/Novell.
• Implemented backup solutions for system state disaster recovery as well as “no down time” database recovery.
• VPN experience with various vendor hardware including Cisco, SonicWall, LinkSys, and CyberGuard.
• Inter-Tel telephone support to include analog, digital and IP solutions.
• Proficient with all aspects of the TCP/IP protocols.
• Managed Exchange Server 2003 with Norton SMTP virus scanner.
• SPAM CONTROL. Continuous effort to stay ahead of spamming techniques via several different technologies such as SpamAssassin, Cisco Blocker and SurfControl.
• Enabled Security Metrics with hosting server engaged in Credit Card processing.
Employment Narrative
Cisco Systems, Inc / Concentrix October 2008 - February 2010
Network Engineer
• Helped open 24/7/365 call center for Cisco Small Business Support Center.
• Provided technical support to small businesses via telephone, chat, web forum and Webex.
• Supported all types of networking devices to include VOIP devices, Routers, Switches and Spam appliances.
• Fast paced call center targeting timely and courteous customer support while still maintaining the ability to resolve network down issues for customers.
• Used lab environment to recreate customer issues and find resolutions to a wide range of user specific issues.
• Mentored up-and-coming engineers regarding all aspects of internetworking.
• Used case management skills to balance incoming calls and existing cases.
• Always in the top tier of engineers in regards to job performance metrics monitored by Cisco.
Medals of America, LTD October 2006 – April 2008
Network Administrator
• Installed SendSuite shipping system from Pitney Bowes. Tied system into order entry database and helped write custom ship rules. Ship on average 500 packages a day with little interaction of shipping clerk.
• Administrated Exchange Server 2003. Add/Remove users. Maintain mail stores and automated connectors to order entry systems.
• Created and implemented a back up plan for MS Exchange Server 2003.
• Designed and Implemented iSCSI device for mass storage. Accomplished with Linux and Windows Server 2003.
• Installed new backup solution. Including LTO drives, Backup Exec software and Windows server. Created backup jobs and media rotation.
• Managed Inter-Tel phone system for 40 users using two PRI T-1s.
• Administrated order entry software unique to catalog sales business. Installed upgrades and patches. Replicated database to backup server. Worked with customer support to define and implement unique attributes to software.
• Installed data server designed to warehouse proprietary catalog photographs for photo editing and catalog design. Designed network to work seamlessly with MAC computers in Art/Design department over Apple protocol.
• Managed SonicWall firewall appliance to ensure autonomy from Internet.
• Administered SurfControl spam blocking software. Upgraded versions of software.
• Renegotiated telephone services contract saving the company on average $900 per month.
• Coordinated between several list vendors and marketing groups to correctly segment target market.
• Provided data via Crystal Reports or SQL queries against our customer database to obtain a better chance of sale due to proper marketing/segmenting of catalog.
• Managed Enterprise Anti-virus solution. Made sure all desktops were on the current definitions.
• Provided technical support to all desktop and MAC computers. Scheduled new computer rotation and data migration of end user.
• Provided support for accounting packages including Quickbooks and MAS200.
Gateway Gaming, LLC, Piedmont, SC March 2006 – September 2006
Senior Systems Engineer
• Handled management, maintenance, troubleshooting, and upgrading of internal and external networks for small gaming company servicing multiple gaming sites throughout the state of Oklahoma.
• Specified, tested, implemented, installed, managed and supported the computer hardware and proprietary system software.
• Provided IT solutions for field technicians to minimize downtime and improve service to clients.
• Implemented backup solutions for disaster recovery and created a rotation schedule for backup media.
• Prepared, implemented and maintained installation and maintenance procedures. Prepared and maintained system documentation.
Advanced Networking Solutions, LLC, Fountain Inn, SC January 2001 – March 2006
Network Engineer, Entrepreneur
Provided IT solutions and complete system support through word-of-mouth and third party contracting for clients such as Westvaco, General Electric, Forensic Research Group, New Heritage Homes / Chieftain Concrete, Red Lobster, Nissan, Hertz, Wal-Mart, BASF / Honeywell and Carole Cooley, CPA.
Operated a retail location called Simpsonville Computers which provided service and support to the general public.
• Installed, configured, and provided maintenance for Server 2000 and 2003 servers.
• Setting up Merak Mail and Exchange 5.5/2000/2003 mail servers.
• Provided desktop and laptop hardware installation, maintenance and repair.
• Resolved Windows 98, ME, 2000, and XP operating system issues.
• Removed viruses and spyware.
• As owner of the business I was involved in meeting new client, procuring new business and maintaining professional relationships.
Military Experience
South Carolina Army National Guard, Greenwood, South Carolina April 1985 – March 1997
Sergeant / E5 91B Military Intelligence
Installed, performed troubleshooting steps, and maintained Digital Subscriber Equipment as a Non-Commissioned Officer for 26Q/31F Military Systems Communications 228th Signal Bde, Greenwood, SC.
Education
Associates Degree, Computer Electronics Greenville Technical College, August 1997
References
David Farmer, Supervisor
Concentrix
John Clark, Manager
Concentrix
Sean Mollet, Owner
Open One Solutions
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