Security Customer Service

CURRICULUM VITAE

Mobile No. : ( +* )012*******

Tel. no : (+2 )022*******

Email :*********@*******.***

OBJECTIVE

A challenging and rewarding position in the field of Security. Leveraging my strong track record in security operations in terms of planning, testing and implementation.

QUALIFICATIONS SUMMARY

Wide security experience in access systems, patrolling, investigative procedures, incident report writing, and customer service. More than 12 years of experience as a security officer . First Aid/CPR certified. Excellent Communication, motivational, interpersonal, and presentation skills.

Management skills: Streamline operations and organize to quickly, effectively solutions.

Leadership skills: Coach and mentor employees to quickly identify security issues.

Human Resource skills: Work well with individuals of all backgrounds for operational effectiveness.

Communication skills: Effective and meaningful written and oral communication

EDUCATIONAL BACKGROUND

• Diploma in military science of faculty of served officers of Egyptian Armed Forces 1993 (Include security courses & Training )

• Bachelor of Agriculture Cairo University 1992 ( Major Social Rural )

Certificates

• Training on entry point procedure, explosive effects, vehicle search, X-Ray interpretation and itemizer user by Diplomatic Security Service explosive detection branch in July, 2010.

• Risk assessment .

• H2S/BA Training ( QISC )

• General HSE Awareness ( QISC )

• Plant Emergency Response ( Total Safety Centre Qatar )

• Fire fighting. ( QISC )

• Security Plan for Qatar Operations ( Dolphin Energy Ltd co.)

• Time management .

• First aid. ( Total Safety Centre Qatar )

WORK EXPERIENCE

June 2010 till Now U.S. Embassy in Cairo. Egypt. & -1

U.S. Naval Medical Research Unit # 3(namru3) Cairo.

Security Officer

DIPLOMATIC SECURITY SERVICE

http://cairo.usembassy.gov/

www.med.navy.mil/sites/namru3/Pages/default.aspx

MAJOR DUTIES AND RESPONSIBITIES

1. Access Control:

------Responsible for maintained access control over the designated post.

Responsible for screened visitors and guests using walk through and hand held metal detectors.

------Vehicle Access: Controlled vehicle access in accordance with the security procedures at the designated post. This includes using screening mirrors and flashlights.

Explosive material detection: Sampled of approved vehicles & materials with the Itemiser, Explosive Trace Detection machine.

Reported all suspicions finding to the Local Guard Program (LGP) chief and Regional Security Office (RSO).

2. Conducted personnel screening and package inspections with the post`s specific guard orders.

-----Used various security –screening equipments, such as the Itemiser Explosive Trace Detectors, X –ray Machines and Mail Bomb Detectors, which require specialized training.

------Monitored radio traffic and working in close conjunction with security dispatcher to ensure that a clear and updated line of communication is established with the Shift Supervisor.

-----Inspected and logs visitors, vehicles and packages at their designated posts.

3. Maintained logbooks and responsible for preparing written reports any unusual situations or anomalies on post through the chain of command and submits them to the Guard Supervisor of the area of designation.

4. Responded to Emergency Situations:

-----Responded to bomb Threats and Fire Alarms in accordance with RSO/LGP`s Emergency Situation Plans various posts.

-----Maintained observations to initiate emergency responses to possible attack recognition; acts as necessary to safeguard life and property using judgment at emergency situations to activate the post`s IDNS (Interim Danger Notification system) to insure that mission employees are warned to take cover in case of an imminent threat.

----Reported all observations of possible surveillance activity around the post .

-----May served as a first responder to provide assistance during a chemical/biological attack to Embassy personnel.

-----Assist in the decontamination process for Embassy personnel.

In addition to my regular duties, incumbent may be called upon to provide security assistance to Embassy special events, visits and fairs, involving thousands of personnel and vehicles in accordance with required security procedures and other duties set forth by RSO/LGP officers.

2 – November 2009 till June 2010 Royal Danish Embassy in Cairo.

Security Officer

Under www.securitas.com

( Part of Securitas Sweden )

MAJOR DUTIES AND RESPONSIBITIES

Patrolled continuously the perimeters of the embassy.

• Controlled the entrances to embassy ensuring only authorized staff and guests gain access;

• Maintained regular contact with the supervisor via radio or telephone;

• Documented all comings and goings of staff and guests;

• Documented any entry into or exit from the embassy of all equipment, assets and other materials;

• Documented any and all repairs or maintenance including all persons involved;

• Routine patrols of embassy during day/night duty inside and out. (At least once every hour);

• Regularly check on any Rental/ embassy vehicles inside or outside the embassy;

• A comprehensive search of all visitors on entering the office/guest house compound;

• Prohibit non embassy vehicles entering to the embassy or parking within 50 meters of the premises;

• Bring any embassy security issues to the attention of the Admin Manager;

• Maintained a log of all persons and equipment entering or leaving the embassy;

• Maintained a log of all repairs and maintenance specifically noting persons involved and actions completed;

• Assisted embassy staff as needed in the performance of logistics and administrative tasks;

• Maintained regular radio/telephone contact with Admin Manager as prescribed by immediate supervisor;

• Coordinated with drivers and all other logistics staff as necessary and appropriate;

• Follow any new procedures and guidelines designated in circulars from Country office Security section via supervisor;

• Register all the movement of embassy vehicles (embassy and rental);

• Any other duties as assigned by my supervisor.

3– June 2007 till June 2009

Dolphin Energy Ltd. Gas Plant (GTL) Ras Laffan I.C. Qatar

Security Officer

www.dolphinenergy.com

MAJOR DUTIES AND RESPONSIBITIES

1) Maintained access control in all areas within the Dolphin Energy plant. Implementing detects, deter, delay and deny security procedure to ensure no undesirable elements and dangerous items will be able to enter company premises.

2) Enforced security and safety operational practices & procedures to the general workforce, ensuring that all operational activities are carried out in accordance with company’s safety policies, statutory regulations & guidelines.

3) Conducted security surveys in order to help in developing appropriate security plans and procedures to meet the company's security objectives.

4) Identified and reported various worksite accidents hazards, and perform risk assessments designed to mitigate such thru Workplace Activities Targeting Control of Hazards ” WATCH” card system.

5) Controled traffic flows for fast and accurate maneuvering of ERT and Paramedic during emergencies.

6) Conducted level 1 security and safety inductions to all visitors, vendors and contractors entering company premises.

7) Ensured early detection of threats in the vicinity of the facility in a timely manner to provide early warning and to facilitate appropriate security response and measures.

8) Supervise contracted augmentation security guards in implementing company policies, rules and regulations.

9) Monitor, analyze and inspect equipments, work processes and work places and develop solution to ensure suitable protective equipment is provided and used correctly to prevent incident.

10) Organize, implement and enforce security/safety activities to create occupational, safety and health awareness among employees, vendors, visitors and contractors

11) Operate CCTV monitoring system to ensure that all significant events, incidents as well as possible threat to the organization are properly detected and recorded.

12) Ensure security system facilities are in good operational condition (i.e. CCTV Program & Access card System).

13) Regularly prepare daily security activity reports.

14) Liaise with, and respond to the relevant authorities concerning security/safety issues.

4- October 1996 Till June 2007

Unilever Mashreq Co. Egypt _ Part of Unilever England.

www.unilever.com

Security SUPERVISOR.

MAJOR DUTIES AND RESPONSIBITIES

• Conducted a daily security control report and tracking results.

• Supervised overall operations of site security personnel

• Performed investigations, evaluations, and assessments of security activities and other related to the physical protection of plant property, vehicles and assets

• Assured site security plan commitments are being properly implemented by the security force through the use of approved procedures

• Assured the contract security force is properly staffed

• Oversaw the training and qualification of the security force

• Developed security strategies to support site decommissioning operations six months in advance of physical plant changes

• Planned and executed monthly security force exercises or drills to test for infrequent, non-routine, and contingency activities

• Conducted and oversaw security force shift briefings as necessary

• Maintained appropriate controls of firearms and ammunition in accordance with "best practices"

• Understood, complied and held all employees accountable to the environment health and safety policies and procedures and attend training as required

• Managed 45 security officers with varying 3 work shifts.

• Controlled incoming row materials and outgoing finished products.

• Checked and controlling third party’s works.

• Ability to effectively deal with stress factor when encountered in security management.

5 - September 1992 _ April 1995 Egyptian armed forces.

Military unit acting security officer

First Lieutenant

MAJOR DUTIES AND RESPONSIBITIES

• Ensured that the appropriate level of confidentiality is maintained with regard to security matters.

• Organized and maintains the warden system in close co-ordination with all units of the army security system.

• Conducted regular exercises (e.g. fire drills, communications drills) in close communication with security focal points and wardens to ensure staff preparedness for all emergencies including earthquakes.etc

• provided policy guidance, discusses assignments, and evaluates accomplishments.

Contacted and maintained with all levels of Mission personnel to advise and develop strategies for elements of the security program.

AREAS OF E X P E R T I S E

• Close Protection • Risk Assessments • Law Enforcement

• Corporate Security • Searching Vehicles / Buildings • Reconnaissance

• Residential Security • Event Security • Crisis Management

• Emergency Drills • Communicative Skills • Personal /Travel Security

Pre-operational Planning .

COMPUTER SKILLS

• POWER POINT - Under Windows

• WORD - Under Windows

• EXCEL - Under Windows

• WINDOWS, SCANNER & FAX

Interpersonal SKILLS

• Social and willing to work in group.

• Good research abilities.

• Organized and flexible.

• Open to new ideas.

LANGUAGES

• ARABIC : Mother Tongue

• ENGLISH : V.Good

PERSONAL DATA

• Name in full :Alaa El Din Mustafa Saber El Sayed Wadi

• Address :Shbab north Housing Building no.38 .First settlement,New Cairo city . Egypt.

• Nationality :Egyptian

• Religion : Moslem

• Date of Birth :Jan 19, 1970

• Marital Status : Married + 1 baby gl.

• Tel. No. : ( +2 )012******* _ (+2 )022*******

• Email :*********@*******.***

Gender : Male

My works with Mr. Ernest Brown the chief security officer of Dolphin Energy co. give me more experience in my work skills; also I have knowledge about the communication skills and the way to developed & improved Security system.

Contact this candidate