Customer Service High School

Mellissa Russo

**** ******** *** Clearwater, FL* 33756

727-***-****

Objective

To secure a position, utilizing experience in areas of clerical support and customer service.

Employment

ARC (Accounts Receivable Consultants) Clearwater, FL October 2007- January 2012

DME Biller

-Handling numerous tasks for countless providers

-Daily billing, write-offs, A\R reports, submission registers and denials

-Answering numerous phone lines, faxing, filing, and data entry

-Billing to Medicare and private insurances for primary and secondary

-Medicare entitlements and verifying patients’ benefits for private insurances

-Dictating to others their job responsibilities and over seeing them to make sure it is done accurately

IHOP Restaurant- Clearwater, FL August 2005- October 2007

Waitress 727-***-****

-Excellent interpersonal skills and uncommon ability to relate with and satisfy all customers

-Great appearance, politeness and friendly nature, exemplary customer care skills

-Uncommon enthusiasm, motivation and excellent team relationships

Royal Medical Consultation- Clearwater, FL August 2002- June 2003

Clerical 727-***-****

-Serve as secretary: answer telephones, provide requested information to clients; computer correspondence to related matters; prepare and maintain files and records

-Maintain appointment calendar, schedule appointments and meetings

-Check and review a variety of data for accuracy completeness and conformity to established standards and procedures.

-Operate standard office equipment to include word processing and data processing equipment, copiers, laminators.

-Maintain confidential information of office related information

Gentiva Health Services- Clearwater, FL December 2000- April 2002

File Clerk 727-***-****

-Create and maintain medical files by filing daily correspondence, doctor notes, and medical research

-Set up document files as received from doctors; maintain current inventory of active patients

-Maintain and secure records in accordance with the doctors’ established policies and procedures

-Receive and process filing; sort and classify material to be filed; two- hole punches, if necessary; assemble files in chronological order; maintain neat and orderly files

-Work cooperatively with the other Records Management personnel

Belleview Biltmore Resort & Spa- Clearwater, FL September 1999- April 2000

-Front Desk Clerk 727-***-****

-Handle large volume of customer check in and last checkout

-See to resolution of customer complaints

-Operate computerize switchboard

-Follow up on computerized and verbal wake up calls

-Carry out all paperwork and manual billing

-Maintain cash drawer, disbursement sheets and credit card authorizations

-Calculate daily percentage of profit brought in

Frenchy’s Rockaway Bar & Grill- Clearwater Beach, FL March 1998- April 1999

Hostess 727-***-****

-Answer phones, greet and seat customers at their table

-Handle customer complaints and comments

-Money handling with the gift shop

Education

Clearwater High School August 1995- June 1999

High School Diploma

Qualifications

Analytical with billing and data processing experience. Very hard working, energetic, and reliable also recognized for assuming additional responsibilities. People oriented with excellent interpersonal skills with oral and written communication skills.

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