IT Mngr / Technician

David R. Lent, II

*** **** **. * Depew NY ***** * 716-***-**** * Mobile Phone: 813-***-**** * E-mail: ***********@***.***

Results oriented leader with technical and managerial background

Summary of Qualifications

History of bridging the gap between customers and the I.T. industry. Expertise in customer support, asset management, technician support, and issue resolution. Fifteen years experience in networking, operating systems, system administration, and interdepartmental relations. Experience in project management, advising, and staffing. Outstanding interpersonal, training, and presentation skills.

Technical Expertise

Software: MS Office Suite, Adobe Photoshop & CS, Lotus Notes, Ghost, iSYS,

Attachmate, Siebel, A3, Remedy, Peregrine Service Center & Asset Center, ADP, PLS&C, TecPro, DoD Software, Winternals, Bart PE, SafeGuard Easy, PointSec

Networking: TCP/IP, TFTP, P2P, SMTP, HTTP, Cisco, Cisco & Novell VPN, DCHP,

Active Directory, Profile Administration

Operating Systems: MS 95, NT, 98, ME, 2000, XP, Vista, 7, Linux, NT NOS, 2000 NOS, 2003

NOS

Hardware: IBM (desktop, laptops, X-series, I-series & E-series servers), Lexmark

printers, Dell (servers, desktops, laptops), Compaq (servers, desktops, laptops) HP (servers, desktops, laptops, printers), Cisco (switches, routers, hubs and Micro Mac hubs, switches)

Tools: RDP, Sniffers, Norton, Symantec, Malware Bytes, AVG, BlackIce, Vz

Access Manager, Proprietary Company tools both local & web based

Certifications: CompTia A+, Dell, HP, IBM/Lenovo, Lexmark

Professional Experience

National Support Services (Formerly Northrop Grumman CS&L) November 2007 – Present

South East Advisor \ Queue Manager \ Field Engineer

Route support tickets to technicians, maintaining work balance, and on-call service

Assist technicians with issue resolutions ensuring the meeting of Service Level Agreements. Trained technicians on changing software, policies and procedures, remote operations, and Executive support

Warranty coordinator contact with equipment manufacturers

Accomplishments

Primary contact and technician for Dell OEM motherboard replacements – Over 500 P.C.’s

Lead Project Advisor for nationwide departmental P.C. replacement and configuration

After first year made South East Advisor covering Florida, Georgia, Alabama, Alaska, Puerto Rico, and Guam

Pomeroy I.T. Solutions May 2003 – November 2007

Field Support Engineer

Corporate support with P.C. & Printer installations, Branch support with P.C. & Printer installations

Hardware & Software testing & deployments across enterprise, server installations, image builds, network support, remote operations & support, disaster recovery, and Executive support

Warranty coordinator contact with equipment manufacturers

Education

Pasco Hernando Community College

Associates of Science – Degree Candidate, Computer Programming & Analyst – 2011

*Presidents List Fall 2010

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