Customer Service Administrative Assistant

Nakita M. Byrd

*** * ******** **. ** Apt# ***B Atlanta, GA. 30318 202-***-**** ******.****@*****.***

OBJECTIVE

To obtain a position that allows the utilization of acquired program development and advisement skills in preparation of pursuing a temporary position as an Administrative Assistant: Announcement #DR-1973-GA-EA-002 or Applicant Service Program Spec: Announcement # DR-1973-GA-IA-004 with FEMA.

EDUCATION

Clark Atlanta University, Atlanta, Georgia

Bachelor of Arts degree in Psychology, May 2013

Concentration: Psychology

EXPERIENCE

Intern September 2010 – January 2011

Wells of Wholeness Inc. Atlanta, Georgia

Communicated to the public and community through marketing, media and social networks acquire more clients

Effectively presented marketing strategies displaying benefits and rates.

Managed applicant files and documents to ensure the passing of upcoming inspections.

Maintained the overall appearance the office and waiting area.

Quickly and efficiently assisted any and all clients’ needs in person and over the phone.

Leasing Consultant May 2010 – August 2010

Rockburne Estates, Patriot Realty Washington, District of Columbia

Communicated to the public and community through marketing, media and social networks to maintain occupancy of apartment units.

Effectively presented marketing strategies displaying rental specials to be implemented for overall improvement in leasing.

Effectively pitched advertisement plans to improve the number capacity for any and all Patriot Realty properties.

Managed resident and applicant files and documents to ensure the passing of upcoming inspections.

Maintained the upkeep and overall appearance of hundreds of vacant and leased units.

Quickly and efficiently solved all resident’s maintenance request.

Seasonal Accountant Intern October 2009 – August 2010 National Journal/Atlantic Media Washington, District of Columbia

Entered and processed payment from world-renowned businesses seeking to advertise in Nationals Journal’s government based magazine.

Maintained thousands of files and documents from clients using Admin and Simon Software.

Communicated with client and prospects about payments being rendered also sending out weekly invoices pertaining to these payments.

Trusted to sort confidential company lockbox information and documents.

Worked closely with supervisors and co-workers to accomplish employment goals and deadlines.

Sales Associate November 2009 – March 2010

Motherhood Maternity Wheaton, Maryland

Conducted all aspects of financial transactions using all forms of payment.

Communicated with every customer; carefully listened to their needs and provided for them the most suitable apparel accordingly.

Efficiently devised a system for closing of the store in which quickly became routine procedure.

Effectively pitched advertisement plans to increase daily sales.

Maintained the upkeep and overall appearance of the store in preparation of routine inspections.

Personal/ Professional Attributes

Superb Communications Skills

Excellent Interpersonal Skills

Flexibility

Great Eye For Detail

Hard-working

Customer Service.

HONORS AND ACTIVITIES

Onyx Basketball Dance Team Manager, 2007-2011

CAU Honor Roll, 2007 – 2009

Undergraduate Psychology Association, 2008-2009

Woman Empowerment Program, 2007-2009

Southeast Child Development Center, Seasonal 2006 - 2009

Volunteer, Breast Cancer Walk 2008-2009

Volunteer, AIDS Walk 2007-2008

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