Customer Service Administrative Assistant
Resume:
Teresa M. Pickett
**** ***** ****** ****** • Piscataway, NJ 08854
*********@*****.***
Over 20 years experience providing professional, respectful customer service, excellent listener, with pleasant personality who works easily with people of diverse backgrounds. Resolves problems effectively, outstanding ability to organize, plan and prioritize work, adapts readily to office environments, strong work ethic and desire to contribute value to the organization.
EXPERIENCE
Owner/Dressmaker Designer, Designs by Teresa – Plainfield, NJ 11/96 – present
• Custom designed and constructed children’s special occasion outfits and
Casual-wear clothing
• Provided superior service to cultivate customer loyalty
• Planned schedules to accommodate customer needs, especially around seasons
and celebrations
• Altered men’s, women’s and children’s clothing all sizes and styles
• Maintained customer contact and sales data and bookkeeping records
• Compiled and analyzed weekly/monthly sales reports
• Created correspondence, receipts, proposals and order forms using Microsoft Word
• Managed up to five employees; delegated work assignments
Administrative Assistant, Morgan Stanley – New York, NY 04/85 – 05/88
• Provided executive assistance to department head who oversaw investments,
Payroll and customer service
• Assisted in achieving department deadlines and goals
• Purchased office supplies
• Greeted customers and responded to questions
• Opened, sorted and routed incoming mail; prepared outgoing mail
• Created spreadsheets for investments and expense accounts, using Microsoft Excel
Secretary, New York Public Library, New York, NY 11/84 – 04/85
• Handled all incoming and outgoing correspondence
• Entered statistical and financial data into computer system
• Answered phones and filed office documents
• Assisted models and designers during Fashion Week event
EDUCATION/TRAINING
PA CareerLink Lehigh Valley, Allentown, PA
Attended training in labor market trends and effective job search techniques
Certificate in Excel
RCA Training Center, New York, NY
Certification in Secretarial Studies
Benjamin Cardozo High School, Bayside, NY
GED; Major in Business Administration
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