Healthcare Manager

Janine Detzel

**** ******** ****** *******, ** **738

cell 386-***-****; *******@***.**.***

Professional Summary

•As a goal oriented proven professional and leader, I desire a challenging environment to apply my experience and provide positive outcomes in a new career opportunity.

•Over 25 years of operational management experience with an emphasis on providing excellent customer service and profitable operational management.

•Extensive knowledge of the medical industry services, products and supply chains.

•Excellent at building personal relationships; proven success at motivating, engaging and obtaining results from my team.

Experience

Opis Management Resources

Senior Admissions Liaison

4/2011- present

Manage and develop Admissions team including HR related situations.

Development and implementation of Admissions Department marketing plan including monthly review of progress.

Facilitate achievement of budgeted goals including overall center occupancy and skilled mix for the assigned market.

Network Development research for the Ormond Beach market.

Barnes Healthcare Services

12/2005 to 4/2011

General Manager

Regional oversight of North East Florida Medical Equipment distribution operations and financial profitability.

Accountable for Profit and Loss management; achieved an average of 31% annual contribution for 5 consecutive years.

Business Sales and Operational planning including budgets.

Hiring, developing and supervising of all clerical, clinical and sales staff.

Planning, developing and implementing sales strategies and revenue goals with sales staff and management team; coordinated sales effort with the operations team for seamless service.

Responsible for adherence to industry regulatory compliance and guidelines.

American Homepatient 10/1997 to 12/2005

Customer Service Manager

Managed all aspects of the customer service department; intake, insurance verification and cash application for new order entry and patient services.

Processed CMNs for multiple locations.

Medical Options

12/1991 to 10/1997

Customer Service Manager

Managed customer service and retail DME location.

Custom fitting of mastectomy and compression garments.

Education

Mercer County Community College A.S. Laboratory Technology 1984 , June 1984

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