Customer Service High School

Tanya Cynthia Robinson

*** *. ****** ****, *** *-C, Brooklyn, N.Y.11205

Home; (718)***-************.*******@*****.***

Career Overview;

Summary: More than 2 years of operator and dispatching experience during which have to deal with helping people and police officers. Strong background in all aspects of clerical skills, knowledge of clerical details,records and files maintenance, outstanding math skills, enjoy working with others, enjoy working in a fast- pace environment.

Capabilities: Certified Dispatcher-Dispatch police officers to different locations, check on police officers to establish emergencies in the 5 boroughs of New York.

Customer service-Handle customers inquire and complaints in a professional manner .Implemented a customer service program, which emphasized a proactive approach to resolving problems.

Core Strength;

Microsoft Office solid interpersonal skills

Excel Software Able to lift [<50>] pounds

Cashier Comfortable standing for a long time period

Telecommunication skills Delivers exceptional customer service

Multi-line phone usage Carbonated beverage dispenser cleaning and maintenance

Accomplishment:

Customer Service-Consistently received positive feedback from guest and created repeat business by developing long-term relationship with cusomers.

• Handle guest complaints; maintain a positive dining experience for all rest

• Customer Interface-Greeted customers upon entrance and handle all cash and credit transactions

• Telephone Service-Professional processed 80+ calls per day, providing information and service to ensure customers satisfaction.

Work Experience:

Dispatcher

March 2008 to September 2010

N.Y.P.D Brooklyn, N.Y.

Shift supervisor

December 2004 to March 2008

Wendy’s Brooklyn, N.Y.

Educational Background:

Washington Irving H.S. 06/2002

High School Diploma N.Y. N.Y.

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