Customer Service Administrative Assistant

Chigi Ukadike

*** **** ******. *******, ** *****. 404-***-****. ************@*****.***

Education

Georgia State University

Pursuing BA in Art history, 3.39

Anticipated graduation Spring 2011

Relevant Experience

Starbucks September 2007 - Current

Shift Manager 2009 - 2010

Manage Store and Barista Staff

Coordinate and implement successful strategies to meet corporate marketing goals

Supervisor and manage cash flow process during shift hours

Provide legendary customer service to clients

Supervisor and train Barista staff on proper standards and procedures for beverage/ food preparation.

Prepare and administer signature beverages as well as provide excellent customer service

Learning Coach/ Barista - 2007 - 2009

Supervisor and train Barista staff on proper standards and procedures for beverage/ food preparation.

Prepare and administer signature beverages as well as provide excellent customer service

Wolfgang Puck September 2007- Current

Catering Staff

Aided in preparation and break down of events

Served / waited on clients for these events

Georgia State University May 2006-May2007

Office of African American Student Services and Programs

Volunteer Coordinator/ Student Administrator Assistant

Volunteer Coordinator

Responsible for collection and entry of student data. Also was responsible for contacting volunteers and coordinating volunteer schedules.

Pivotal in Coordination and management of volunteer activities and meetings

Student Administrator Assistant

Worked closely with staff in contacting vendors and prep for events (food, beverage, etc.)

Administrative Assistant for Office Staff, this included: answering phones, Faxing, copying, emailing, mail delivery and retrieval, used Microsoft programs heavily: excel, word, PowerPoint.

Created /updated Office information pamphlet for internal and external use to promote student programs and services.

Georgia State University

Lanette Suttles Child Services Development Center July 2004 - August 2004

Teacher’s Aide

Supervised and Tutored children aged 1-6 years

Created engaging, positive environment to encourage individuals’ growth

Oversaw the physical and emotional well-being of children

GeoDerm Engineers & Scientists Inc. June 2002 -July 2004

Office Administrative Assistant

Provided administrative support for office staff; Answering phones, faxing, emailing, photocopying, contact vendors/clients, scheduling meetings for Principal engineer, etc.

Aided in revising correspondents to clients/vendors, used Microsoft programs heavily: excel, word, PowerPoint.

Processed client and employee paperwork and payroll

Other Experience

Computer Savvy, Proficient in most Microsoft Software.

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