Quality Assurance Customer Service

Chris Wittusen

**** ********* *****  West Palm Beach, Florida 33407  *********@*****.***  561-***-**** begin_of_the_skype_highlighting              561-***-****      end_of_the_skype_highlighting

Business Executive with more than 14 Years Experience in Information Technology including Strong Skills in Business Development and Increasing Sales and Revenue

Executive Profile

More than 15 years experience in information technology in numerous industries including healthcare, retail, software development, and financial firms

Strong technical skill and understanding of programming, Internet technology, open source, and infrastructure administration

Solid leadership experience leading teams of up to 300 programmers, managers, system administrators, and sales staff to achieve and exceed corporate technology objectives

Specialize in reorganizing business processes and strategies, restructuring infrastructures, implementing development techniques to grow revenue

Proven ability to develop technology environments to allow returns on investments by up to $545 million and generate new earnings of more than $79 million

Strong ability to collaborate with technology and business to enable cross-functional knowledge of resources and abilities to better manage growth and maximize investments

Leadership ● Business Strategy ● Business Growth

Professional Experience

The Trizetto Group, INcorporated West Palm Beach, Florida

Information technology firm that focuses exclusively on the healthcare industry with over 500 clients

Technical Delivery Manager March 2007 – Present

Worked with clients and in-house team to identify current infrastructure, analyze business needs, prepare client for solution software deployment, and manage project completion

Expanded ability to implement new products by developing and executing new certification training for staff and client technology team

Developed process for new product suite rapid deployment which allows for faster pricing, enhanced service, and quicker revenue capture

Interim Director December 2006 – March 2007

Made improvements and changes to product development methodologies which ultimately generated an additional $79 million in 2007 revenue

Played key role in planning development with off-shore development company in Mexico

Reorganized department, managed delivery of customized technology, met delivery times, and avoided non-compliance issues resulting in income generation of more than $12 million

Restructured research, development, and quality assurance departments to allow more focus on billable projects by more than 79% which saved over $5 million in development

Redeveloped quality assurance standards and increased enhancement of testing approaches which lowered fault ratio by 49% and saved more than $5 million in re-development efforts

Reorganized custom development methodology to facilitate rapid development of custom modules for 16 clients each with more than 200 customizations

Managed and redesigned software development including defining program charter and release schedule for customized software development with up to 75 monthly customizations

Technical Delivery Manager April 2006 – December 2006

Provided training for product integration, client infrastructure implementation strategy, and client product recommendations to enhance application architecture knowledge

Played key role in planning and preparing software suite deployment at 11 client sites, project budgets ranged from $2.5 million to $40 million

Kmart Corporation Troy, Michigan

One of the largest retailers in America with over 300,000 employees and over 1,900 stores

Team Leader February 2001 – January 2004

Developed, applied, and oversaw worldwide infrastructure project which resulted in more than $545 million in product expenses

Identified and decreased vaporware software projects which created a return of over $110 million of outsourced project initiatives

Analyzed and reviewed projects for valuation then reduced unnecessary projects which decreased outsourced consultant service fees by more than $35 million

Reduced enterprise licenses, under utilized servers, and revised project requests to create 25% reduction in operations costs

TecFactory, Fort Lauderdale, Florida September 2000 – February 2001

Venture capital firm with focus on technology employs a team of 25 and has $300 million budget

Chief Information Officer

Managed financial budget of $300 million, provided budgetary analysis and produced quarterly technology budget, and performed financial forecasting for products and services

Designed, established, and managed state-of-the-art network operations center which allowed for improved bottom line and security

Initiated and maintained business partnerships with companies such as EMC, IBM, and AT&T which allowed for lower costs and cost savings for clients

Datatech Consulting AB Jonkoping, Sweden

One of the largest consulting firms in Sweden which provides educational programs to universities, government, and private schools, and large corporations including Saab and Volvo

Chief Operating Officer January 1994 – January 1998

Expanded sales from $200,000 to over $6 million in two years by encouraging corporate emphasis on customer service, improvements in quality, and short production cycles with fast turnaround

Oversaw business expansion plans and managed five new office locations, managed marketing strategies, and increased company exposure

Additional EXPERIENCE

Business Development, Business 4 All, West Palm Beach Florida, February 2004 – February 2007

System Architect, Kmart, Troy Michigan, February 2001 – September 2001

Senior System Analyst, Cycles Systems, Boca Raton Florida, June 2000 – September 2000

Unix System Manager, Florida Crystals, West Palm Beach Florida, June 1999 – September 2000

Unix System Administrator, Southern Company, Birmingham Alabama, January 1999 – June 1999

Technical Skills

Certifications

SAP Business Administration Certification

Unix Administration Certification, Unix/Linux/BSD/System V

Programmer Certification, C/C++/Visual Programming

Certified Novell Administrator

WebSphere Application Server V3.5 Administration

Platforms and Tools

Software: Web Sphere, MS office, MYSELF, MS project, NETWORKS, Health web (trizetto products), dns, apache

Languages: C, C++, PHP, java, javascript,

Operating Systems: Microsoft NT 4.0, Unix, Linux

Hardware: HP, Dell, Compaq

Networks: BIND DNS, Mail, TCP/IP, Routing, network cabling

Education And Training

Bachelor of Science – Computer Science

Shanes Technology Institute Skane, Sweden

Additional Training and Development

Online Custom LAEC 5 Domino Designer Fundamentals

E-Commerce Concepts

Awards and Languages

Awarded Pinnacle of the Pyramid Award and Implementation Management Award, 2007

Fluent in Swedish, Danish, Norwegian, and English

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